New

Training Specialist

University of New Mexico
Monthly: $3,802.93 - $5,097.73
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Oct 09, 2025
Requisition ID req34780 Working Title Training Specialist Position Grade 11 Position Summary The College of Pharmacy ( https://hsc.unm.edu/pharmacy/ ) is seeking a resourceful, dynamic, and experienced individual to join its team. Since 1945, the College of Pharmacy has been educating students as the only College of Pharmacy in the state of New Mexico. The College is a supportive environment that leads to lifelong connections and success through a 7:1 student-to-faculty ratio, cutting-edge curriculum, and personalized mentorship. We are 5th in the U.S. in NIH funding, empowering groundbreaking research in environmental toxicology (human exposure to heavy metals and microplastics) and Substance Use Disorder, producing innovators who drive change in healthcare research. The College of Pharmacy has graduated over 3,400 students and 81% of New Mexico's pharmacist workforce are UNM College of Pharmacy alumni. Nestled in the heart of UNM's Health Sciences Campus, it is active in advancing pharmacy practice and clinical care at the state and national level. In joining the College of Pharmacy, you will be helping to achieve its mission to develop pharmacists, educators and scientists in an inclusive environment whose leadership, dedication and innovation improves the health of our communities. Your impact can be felt for generations in improving health outcomes for New Mexico's diverse population. The Continuing Pharmacy Education (CPE) and Nuclear Education Online (NEO) Training Specialist provides forward-facing customer service and technical support to learners, instructors, and clients/partners while ensuring compliance with accreditation standards and institutional requirements. This position is responsible for day-to-day program operations, including enrollment management, client support, reporting, and troubleshooting. This position also assists with educational needs assessments and supports the development, delivery, and evaluation of high-quality continuing education offerings which advance pharmacy practice and nuclear education. Success in this role requires excellent organizational skills, attention to detail, responsiveness to learners and clients, and the ability to manage multiple priorities effectively. Duties and Responsibilities Serves as the primary point of contact for learners, instructors, and external partners, providing timely and professional customer service for all program-related inquiries. Manages learner enrollment, registration, course access, and certificate distribution for CPE and NEO programs. Provides technical support for learners and instructors, including troubleshooting issues with online platforms, assessments, and certificates. Assists with the delivery of CPE events, providing on-site support and coordination to ensure smooth execution of activities, including registration, logistics, and participant assistance. Supports program logistics, including needs assessments, instructional design coordination, continuing education credit assignment, instructor recruitment, and program documentation. Assists with quality assurance processes for CPE and NEO programs, including tracking compliance, monitoring accuracy of records, and supporting audit preparation. Prepares and maintains program records, reports, and compliance documentation required by the Accreditation Council for Pharmacy Education (ACPE) and the Nuclear Regulatory Commission (NRC). Monitors learner evaluations and feedback to identify areas for improvement and communicates recommendations to leadership. Assists with the creation and maintenance of instructional materials, online modules, and multimedia resources. Provides administrative support for program operations, including invoicing, recordkeeping, and data management. Collaborates with instructors, staff, and external partners to ensure smooth program delivery. Performs miscellaneous job-related duties as assigned. Knowledge, Skills, and Abilities Required Strong customer service orientation with the ability to interact professionally with learners, instructors, and external stakeholders. Understanding of continuing education program operations, including registration, enrollment, compliance, and reporting. Familiarity with online education platforms and technical troubleshooting. Excellent organizational skills with the ability to manage multiple projects and deadlines. Strong attention to detail and accuracy in compliance documentation and reporting. Clear and effective communication skills, both written and verbal. Ability to learn and apply accreditation standards (ACPE) and institutional requirements. Proficiency in preparing and maintaining program materials, reports, and online resources. Collaborative mindset with the ability to work effectively in a team environment. See the Position Description for additional information. Conditions of Employment Minimum Qualifications Successful completion of at least 60 college-level credit hours; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications Preferred Qualifications Strong customer service orientation with the ability to balance responsiveness, professionalism, and program integrity. Experience in a front-line, customer-facing role providing professional support to learners, instructors, or clients. Demonstrated ability to troubleshoot technical issues related to online education platforms, course access, or certificates. Proficiency with educational and administrative software systems such as Banner, Moodle/Canvas, SimIQ, and ExamSoft. Proven success in managing program administration tasks such as enrollment, reporting, invoicing, or recordkeeping. Familiarity with accreditation compliance requirements (ACPE or comparable regulatory bodies). Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Pharmacy Deans Office (401A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $3,802.93 - $5,097.73 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 10/20/2025 Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. A complete application will include: 1. Complete Online Application 2. Resume 3. Cover Letter 4. Provide phone and email contact information for three (current or previous) references. Supervisory references are preferred, but not required. Applications that do not include a cover letter or are otherwise incomplete may not be considered for the position. *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.