Operations Manager

SUMMARY

The Operations Manager is responsible for coordinating and supervising all warehouses' activities as directed by the Warehouse & Transportation Manager. The Operations Manager is responsible for supervising the receiving, warehousing, shipping, and transporting of product in a manner consistent with company service and cost control objectives, as well as achieving prescribed company objectives in customer service, safety, quality assurance, inventory control, productivity, and security.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Shipping/Receiving

Coordinate inbound and outbound scheduling with third-party carriers. Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments, while maintaining a high level of productivity. Ensure proper wave allocations, shipment and transportation to LCAAP facilities and within customer SLA requirements. Oversee the verification of inbound/outbound paperwork with drivers, ensuring that all shipments are accurately counted and inspected for damage.

Customer Service

Maintain a complete understanding of specific requirements of all customers and communicate standards to all personnel. Maintain a working knowledge of company and customer warehouse management and yard management systems. Maintain appropriate contact with customers and timely respond to customer requests or concerns.

Equipment

Ensure the efficient and safe operation of all material handling equipment and transportation equipment. Place unsafe equipment out of service and arrange for the necessary repairs. Coordinate preventative maintenance scheduling with corporate equipment maintenance and approved maintenance vendors.

Scheduling

Establish work schedules for assigned warehouse personnel. Ensure the work is assigned effectively and completed safely, in a timely fashion.

Storage, Inventory

Maintain the product locator system. Ensure the optimal utilization of space through warehouse consolidation. Rotate product as required by each account. Assure the integrity of the inventory and assist in conducting physical inventories.

Safety, Sanitation, Security

Ensure strict compliance with the security policies and procedures necessary to protect the well-being of employees, visitors, merchandise, equipment, and property. Maintain a clean, neat, and orderly work area. Promote safe working habits and enforce the company safety rules and policies. Conduct periodic safety meetings and safety contacts. Conduct accident investigations. Conduct operations in compliance with local, state, and federal regulations and laws governing business operations.

Labor Management

Direct the operations of the warehouses to achieve prescribed productivity objectives. Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates. Enforce the company rules of conduct. Participate in the performance appraisal process and evaluate personnel for training needs, wage increases, and promotions. Participate in the hiring and selection of hourly and supervisory personnel.

Records

Oversee completion of required records and reports in a timely and accurate fashion. Retain records and reports as required by the customers' specifications.

Communications

Conduct shift meetings and keep warehouse and office personnel informed of information they need to know. Act as liaison between employees and top management. Interact with the operations management and customer service team, customers, vendors, and corporate departments as necessary.

To perform this job successfully, an individual must satisfactorily perform each essential duty. The listed requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(preferred level): Partial college required; Bachelor's degree in Supply Chain/Logistics or Business Administration preferred

(the minimum level of direct experience in a similar position) Five or more years of warehouse supervisory experience in a similar work environment.

The Operations Manager position requires strong, effective leadership skills and a track record of success in warehousing and logistics management, with a focus on multiple supply chain functions. Familiarity with personal computers, warehouse management systems, and material handling equipment is required. Effective skills in developing employees, planning staffing, organizing, controlling, and communicating are required

Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Disability/Protected Veterans