Sr Director, Information Technology (IT)

DaVita is looking for a dynamic, software General Manager to lead the DaVita's Patient Technology portfolio for End Stage Kidney Disease and Chronic Kidney Disease patients. This business includes almost all of our patient facing software products. This leader will report directly to DaVita's VP of Digital Transformation.

Our mission is to continue to improve patient health quality and reduce cost for the over 2 million patients suffering from various stages of kidney disease and other comorbid conditions. This individual will lead our patient focused digital assets to aggressively transform and scale our ability to engage our patients and their care partners in this goal.

We are looking for a seasoned leader with experience in growing and expanding health care consumer technology businesses. The Patient Digital GM will be responsible for all functions consistent with leading a software business including, but not limited to strategy, product, R&D, sales and finance. This leader will also be responsible for interacting with numerous other internal and external technology solutions as well as strategy and delivery against dozens of different digital solutions.

The ideal candidate will have a strong track record of growth, creating operational structure, setting direction, developing business strategy, and managing day-to-day operations. Understanding the external market forces and a strong business development background will also be critical to success in this role. Candidates must have the ability to Get Stuff Done; or GSD as we call it -both with casting a strategic vision and a willingness to roll up the sleeves to deliver.

Responsibilities include, but are not limited to:

Strategy:

• Develop a deep understanding of the business and create strategies by observing trends, data, customer feedback, and understanding the competitive environment

• Identify and execute on external partnerships and relationships that will advance our mission and grow our impact

• Understand key healthcare trends; aligns business to respond to or capitalize on changing needs

• Translate our vision into a strategic plan and lead teams to execute the plan

• Takes measured risks in investing resources in significant initiatives that transform organizational process and/or practices to achieve excellence

• Determines the further scope of integration of various cross-functional initiatives and brokers consensus among executive leaders to implement it

• Identifies and prioritizes gaps on projects; proposes and implements quick-wins to demonstrate competency and generate immediate business value

• Balance operations of business with developing a vision for the future

Operations:

• Manages business to KPI's such as physician satisfaction, user adoption, product scorecards, and feature releases.

• Serves as the senior escalation point to ensure high levels of quality, patient satisfaction, and teammate satisfaction. Becomes personally involved in engagements where necessary to mitigate risk.

• Manages $10-20MM investment and complete P&L: develops and recommends changes to stay within approved budget objectives

• Partners with cross functional operations and support leaders to drive thoughtful product enhancement and release strategies

Product and Software:

• Product ownership for ~20 clinical applications which include DaVita Care Connection flagship product and supporting products used by 20,000 patients

• Coordinates with product directors, VP of Medical Affairs, and customers to develop and implement an IT portfolio strategy based on strategic business objectives. Holds direct reports accountable for implementing the strategy.

• Works with IT leaders to build anticipated technology needs while managing an active technology portfolio of prioritized business needs.

• Leverages business acumen to identify opportunities to integrate tools into the larger strategies of DaVita and the needs of the renal community

Team:

• Contributes at a senior level to the Digital Transformation Leadership Team

• Leads and builds the culture of a cross-functional team, focused on kidney care initiatives, including: Product, R&D, Operations, Sales, Legal, and Compliance

• Analyze complex issues and lead individuals and groups in developing and implementing successful resolution tactics

• Values Team and understands drivers to achieve high morale

• Helps the team navigate through a dynamic, changing environment

• Is a servant leader and fosters an environment of trust, transparency, and quick decisions with the ability to pivot understanding the needs of the business and risks at hand

Village Partnerships:

• Builds strong relationships with other leaders and teams across DaVita, including Clinical Enterprise, Office of the Chief Medical Officer, DaVita Integrated Care, and Field Leadership

• Partners with Village leaders to ensure business supports DaVita strategy

• Ability to manage multiple constituents, needs and priorities

• Evangelizes the Patient Technology vision, strategy and goals to various stakeholders and team members

• Gains confidence of the business and is sought from outside to be a thought partner on various Village initiatives

Additional Strengths:

• Executive presence

• Can explain complex problems concisely; adjusts to audience and gains confidence and buy-in

• Has an innovation mindset and is constantly thinking about new ways to delight the customer

• Facilitates cross-team discussions; drives group to ensure all ideas are represented, but steers towards action and decision

• Leverages team input and other lane executive leaders equally to make decisions

• Realistic on risks and roadblocks, but ambitious on ideas

• Positive mindset - conveys ideas and projects to teams as opportunities

• Sees herself or himself as a communication radiator - helps the team understand bigger business objectives, why certain decisions were made and overall representing the entire business to the product team

• Is an athlete herself or himself and is not constrained to defined roles but what needs to be accomplished

Previous Experience:

• BS/BA in Business Administration, Healthcare Administration, or related discipline

• Consulting experience or MBA preferred

• 3-5 years in Director or VP role; prior GM role preferred

• Patient focused software experience strongly preferred

• Healthcare experience preferred

• Strong business acumen with ability to influence and present to Senior Leadership