Leave of Absence Analyst, Data & Analytics

The individual is primarily responsible for providing support within the LOA scope for United States employees, managers, HR Business Partners (HRBPs), Employee Relations (ER) Teams and the third-party vendor. Specifically, the incumbent will help drive efficiency and accuracy within all of the end-to-end leave processes, including, but not limited to reporting on key metrics and auditing LOA data flow from the vendor into our timekeeping, payroll and HRIT systems.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES AND TASKS

STREAMLINE & STANDARDIZE ADMINISTRATIVE OPERATIONS:

• Build and maintain LOA COE weekly, monthly, quarterly and annual dashboards by compiling data and reporting trends and issues to leadership appropriately

• Thoroughly review and understand existing end-to-end leave processes and provide recommendations for standardization and improvements utilizing technology and automation to minimize manual work and reduce processing times

• Support system implementations and upgrades to streamline administrative tasks

• Ensure Service Level Agreements (SLAs) created by leadership, are being met or exceeded

• Ensure Standard Operating Procedures (SOPs) are created, centralized, reviewed and updated on a consistent basis

BUILD & CULTIVATE FUNCTIONAL PARTNERSHIPS:

• Provide influential consultation services to HRBPs, ER teams and vendors on a variety of data-related topics within the LOA and Accommodation Services scope

• Engage and collaborate with internal partner teams (Benefits, Worker's Compensation (WC), Legal, Payroll, etc.) resulting in effective and consistent processes and reporting

• Engage in regular meetings with WC and LOA COE teams to develop a dashboard to review trends in data

SEEK OUT CONTINUOUS IMPROVEMENT OPPORTUNITIES:

• Analyze leave, accommodation and payroll data to identify, suggest and implement opportunities for process improvements and efficiency gains, not only within the LOA and Accommodation Services activities, but also to improve the accuracy of the vendor's data and information flow

• Collect and compile data and metrics from a variety of sources including payroll, timekeeping, vendor reports and prepare dashboards and reporting to present to leadership

PROVIDE EXCEPTIONAL CUSTOMER SERVICE:

• Create a work environment where customer service and efficiency are key focus areas

• Provide guidance and empathetic support to employees, managers and HRBPs navigating leave and accommodation challenges while also assessing risk, resolving issues and escalating complex cases to leadership as appropriate

• Vet out suggestions from customers with the team and vendor partners

• Implement best practices to enhance the employee experience through their leave and / or accommodation requests

FOSTER INTERNAL CROSS-TRAINING & USER EDUCATION:

• Facilitate team training to current staff on existing and new tools and processes to help team utilize effectively

• Participate in ongoing LOA COE team meetings and team development opportunities to review escalated topics and share best practices

• Educate various audiences (HRBPs, employees, managers, timekeepers, etc.) on key metrics and opportunities to reduce absenteeism or increase the return-to-work (RTW) timeframe

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Bachelor's Degree

Preferred:

• Bachelor's Degree with a concentration in Human Resource Management, Finance, Accounting, or Management Information Systems.
• HR Certification (SHRM-CP or PHR or higher)
• Certified Leave Management Specialist (CLMS) Certification

KNOWLEDGE & EXPERIENCE:

Required:

• 2+ years of experience in an analyst role
• 1+ year experience with high volume, complex data management (Consolidating, analyzing and interpreting large amounts of data into digestible concepts)
• Must be legally authorized to work in the United States without company sponsorship

Preferred:

• Experience in Leave of Absence or Disability Management with demonstrated knowledge of federal and state leave, disability and accommodation laws and Sherwin-Williams (SW) leave policies and practices
• Experience working and communicating cross-functionally across the organization
• Experience managing multiple ongoing projects from ideation to implementation using customer feedback

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Must be knowledgeable in computer systems (Microsoft Suite - Outlook, Teams, Excel, Word, PowerPoint, PowerApps / PowerAutomate, etc.)
• Exceptional attention to detail and accuracy in reporting and communications
• Ability to function in a high-paced environment
• Strong problem-solving skills
• Adaptability to change
• Desire to continuously improve processes and systems

Preferred:

• Knowledge of Oracle Cloud, Dayforce and Kronos/UKG Pro, ServiceNow
• Report building and prior experience creating and conducting audits with large amounts of data