Japanese Bilingual Customer Service Agent, Air Export
 Staffmark Group | |
$23.00-$24.00
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 United States, Michigan, Romulus | |
 Oct 17, 2025 | |
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Position Title: Japanese Bilingual Customer Service Agent, Air Export
Location: Romulus, MI
Classification: Full-Time, Hourly, Long Term Temp
Work Schedules: Monday to Friday, Standard Business Hours (In-Office Attendance Required)
Summary
A prominent freight forwarding and logistics company specializing in global supply chain solutions is seeking a dedicated Japanese-Bilingual Customer Service Agent, Air Export. This role is critical to their automotive logistics division, focusing on the timely and accurate arrangement of air exports for a major Japanese automotive manufacturer. The successful candidate will be a key player in ensuring smooth and compliant international shipments, operating primarily through clear and consistent written communication.
Essential Duties and Responsibilities include but are not limited to
* Manage the end-to-end air export shipment process, specifically for components and finished products destined for international markets.
* Coordinate directly with the automotive manufacturer, airlines, and carriers to ensure all shipping requirements and deadlines are met.
* Handle and process all necessary export documentation, strictly adhering to customs regulations and international trade laws.
* Communicate daily with Japanese-speaking clients and partners via email, requiring a high level of proficiency in Japanese writing and reading comprehension.
* Track shipments, proactively identifying and resolving any logistical issues or delays that may arise during transit.
* Maintain meticulous records of all transactions and communications to ensure audit compliance and client satisfaction.
Qualifications
Required
* Business-level proficiency in the Japanese language, with a strong emphasis on professional written communication (reading and writing are essential).
* Prior experience in freight forwarding, logistics, supply chain, or a closely related field.
* Strong understanding of air export processes, documentation, and compliance.
* Proficiency in standard office software, including Microsoft Outlook and Excel.
* A commitment to daily, in-office attendance in the Detroit, Michigan area.
Preferred
* Prior experience specifically handling automotive or high-volume manufacturing logistics.
* Demonstrated ability to work collaboratively in a team environment.
* A bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
* Knowledge of transportation management systems (TMS) or other industry-specific software.
* Willingness to learn and take on additional responsibilities as their logistics operation expands.
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