Software and E-Commerce Manager

Software and E-Commerce Manager

Reports to: Chief Information Officer

Supervises: N/A

Summary Statement: The Software and E-Commerce Manager is responsible for overseeing all software systems implementation, support, and rollout across the organization while managing the performance and profitability of e-commerce operations. This position plays a key role in driving measurable revenue growth through strategic technology initiatives, website optimization, and innovative digital solutions that enhance customer experience and operational efficiency.

Essential Job Functions

• Provide leadership for all software systems, ensuring successful implementation, ongoing support, and continuous improvement.
• Oversee the design, rollout, and integration of software tools that enhance business operations and customer experience.
• Manage the full P&L for e-commerce operations, driving profitability and sustainable revenue growth.
• Develop and execute strategic plans to optimize digital sales channels, conversion rates, and customer engagement.
• Oversee daily operations of bscsource.com and related online marketplace initiatives.
• Continuously update and optimize the e-commerce website to ensure accurate pricing, compelling product content, and seamless functionality that drives revenue growth.
• Rewrite and modernize the e-commerce website to improve functionality, user experience, and visual design, with a focus on driving measurable revenue growth.
• Ensure all projects are delivered on time, within scope, and on budget while meeting defined business objectives.
• Responsible for Search Engine Optimization (SEO), Google Analytics, and other digital analytics tools to maximize online visibility and performance.
• Monitor key e-commerce metrics and analytics to identify opportunities for growth and efficiency.
• Drive process improvements and leverage technology to enhance operational scalability and user satisfaction.
• Manage and mentor teams responsible for e-commerce support, software projects, and digital initiatives.
• Foster a culture of innovation, collaboration, and continuous improvement within the technology and e-commerce teams.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Must have proven leadership skills with experience in managing cross-functional technology and e-commerce teams.
• Must have a strong understanding of software lifecycle management, digital platforms, and systems integration.
• Must have expertise in SEO, Google Analytics, and digital performance tracking tools.
• Must have demonstrated success in driving online revenue growth and optimizing user experience.
• Must have excellent analytical, problem-solving, and decision-making skills.
• Must have strong project management skills with a record of on-time, on-budget delivery.
• Must have excellent communication, interpersonal, and organizational abilities.
• Must have the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with ISO 5.3 standards and organizational best practices is preferred.

Education and Work Experience

• A bachelor's degree in information technology, business administration, or a related field is required. A master's degree is preferred.
• A minimum of five years' experience in software management, e-commerce operations, or IT leadership is required.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.