JOB SUMMARY:
Develops and executes detailed network designs, specifications and architectural plans for wireless, voice and optical network systems. Evaluates customer, system, network and company requirements to determine whether internal or externally acquired systems are more appropriate. Conducts project planning, cost analysis and vendor comparison. Performs traffic study analysis to determine optimal system configuration. Plans, designs, and manages the implementation of integrated wireless, voice, optical and related systems and access network infrastructure components. Coordinates procedure, specification and standards development and maintenance
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
:
- Under general supervision, executes detailed network implementations for new technology.
- Provides reviews with operational boundary partners and creates detailed method of procedures.
- Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
- Partners with Operations and Fulfillment Engineering to test and validate functionality, management and performance for existing and new technologies.
- Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
- Works with vendors to ensure equipment is installed and operating properly and resolves problems.
- Manages intermediate level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
- Coordinates with other departments to ensure the network is available and configured to exceed market demands.
- Creates and/or modifies network infrastructure operational standards (e.g., local process, executing events, change management).
- Participates in industry bodies monitoring technologies, proposals, and issues of technical interest and relevance to network operations.
- Provides detailed engineering and operational support to other groups such as Cox Business, Provisioning, and Sustaining Engineering.
- Assists with coaching and mentoring of junior technicians and Cox tiered support teams.
- Prepares and delivers technical documentation and presentations.
- Ensures long term technology goals are consistent operationally across all groups.
- Partners with change management for impact identification, network validation, MOP creation and execution of activities.
- Opens, tracks, executes, and resolves escalated trouble tickets as the top-level operational escalation path related to outages and trouble conditions on network platforms. Provides technical support for all Cox transmission media.
- Partners with Vendors when needed to validate bugs etc. for break fix.
- Operates to meet network reliability and availability metrics set forth by Cox Standards.
- Provides post-incident information and details for documentation when needed.
Minimum Qualifications:
- MinimumBachelor's degree in a related discipline and 2 years' experience in a related field. The right
candidate could also have a different combination, such as a master's degree and up to 2
years' experience; or 6 years' experience in a related field - Requires strong knowledge of Strong understanding of IP networking, including Layer 2 and Layer 3 network concepts and configurations.
- Hands-on experience configuring and troubleshooting routers, switches, and firewalls (e.g., Fortinet and Cisco ASA).
- Proficient in implementing and supporting network infrastructure-including installation, configuration, integration, and validation of new technologies.
- Ability to collaborate across teams and with vendors to ensure network reliability, resolve escalations, and support operational goals.
USD 79,400.00 - 119,000.00 per year
Compensation:
Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Cox Communications
$79,400.00 - $119,000.00 / yr
parental leave, paid time off, paid holidays
Oct 21, 2025