New

Counter Clerk --Knoxville

Thompson Tractor Company, Inc.
United States, Tennessee, Nashville
Jan 07, 2026
Description Position Summary The Parts Counter Clerk is responsible for creating customer and internal orders while working independently and as part of a team within the Parts Warehouse at our Knoxville/Lenoir City Lift Truck location. This role requires familiarity with machinery, including lift trucks and related products. The Counter Clerk must successfully complete extensive onthejob training and elearning and demonstrate initiative, a commitment to teamwork, enthusiasm for customer service, and a dedication to efficient problemsolving. Advancement in classification is based on attitude, skill development, and job performance. Essential Responsibilities & Expectations Accurately process and complete parts orders with minimal supervision Assemble hydraulic hoses independently Identify hydraulic hose and fitting sizes and types, and build replacement hoses to required specifications Safely operate material handling equipment in accordance with company policies Respond professionally and appropriately to customer needs and requests Maintain a valid driver's license and all required material handling equipment operator certifications Participate in an afterhours oncall schedule as required Mentor and support other parts department employees as needed Perform other duties as assigned by management Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve. Qualifications Education High school diploma or the equivalent Experience Work experience involving shipping or parts operations related tasks is preferred. Experience using personal computers and basic typing skills are required. Skills and Competencies Strong written communication skills Effective telephone and verbal communication skills Basic computer proficiency Job Training Area-specific parts operations training OSHA-required safety training Material handling equipment certification Compliance and policy training Safety Summary Working Conditions Work is primarily performed in a warehouse environment within the Parts Department. This position involves regular physical activity, including standing, walking, and material movement, with periodic exposure to physical risks and varying weather conditions. Prolonged sitting may be required at times Physical Requirements Ability to speak, listen, read, write, and type Frequent reaching, grasping, kneeling, stooping, and standing Ability to climb ladders and operate material handling equipment Ability to lift, carry, and move items weighing up to 75 lbs. Job Hazards Manual material handling, including lifting, pushing, and pulling heavy items Slips, trips, and falls on warehouse floors, ramps, or loading areas Working around moving equipment such as forklifts and pallet jacks Pinch points or struckby hazards from parts, shelving, or equipment Repetitive motion and ergonomic strain Climbing ladders or working at elevated heights Exposure to varying temperatures and weather conditions Noise from warehouse operations and equipment *Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.* Qualifications Behaviors Dedicated - Devoted to a task or purpose with loyalty or integrity Team Player - Works well as a member of a group Education High School or Equivalent (required) Experience Experience using personal computers and basic typing skills are required. (required) Skills Verbal Communication (required) Parts Identification (required) Customer Service (required) Written Communication (required) Mechanical (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.