UC COLLABORATIONS SPECIALIST-INTERMEDIATE - 10282025-72483

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This position is designated as Hybrid.

FTI, CJIS and Name Based. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and one year of relevant experience in supporting voice, video conferencing or audiovisual systems.

Substitution for Bachelor's degree: Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Overview

Under direction this classification supports enterprise-level Unified Communications and Collaboration (UCC) technologies, including voice, video conferencing, and audiovisual systems. Provides technical support, system integration, and user training. Entry to mid-level role in the UCC Specialist series. Focuses on operational support, equipment setup, and user services. Differs from the advanced level by handling less complex issues and configurations.

Responsibilities

1. Provide tier two/three support for UCC hardware, software, and collaboration systems.
2. Assist with configuration and deployment of phones, video conferencing, and AV equipment.
3. Gather customer requirements and evaluate system/network performance needs.
4. Participate in UCC system upgrades, installations, and integration projects.
5. Maintain system documentation including configurations and procedures.
6. Support training sessions and develop user documentation for UCC tools.
7. Assist in provisioning voice/video technologies and testing performance.
8. Stay informed on current and emerging UCC technologies through research and events.
   

Competencies (KSA's)

Competencies:

1. Instills Trust
2. Business Insight
3. Communicates Effectively
4. Manages Complexity
5. Tech Savvy

Knowledges:

1. Customer and Personal Service
2. Engineering and Technology
3. Telecommunications
4. Computers and Electronics
5. Education and Training

Skills:

1. Complex Problem Solving
2. Equipment Maintenance
3. Installation
4. Systems Analysis
5. Operations Analysis

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning
3. Information Ordering
4. Mathematical Reasoning
5. Sound Localization

Tools & Equipment

1. Laptop with latest version of Windows Professional
2. MS Office
3. Acrobat
4. Visio
5. Webex

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.