Sr Manager, Client Delivery Program Lead

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Money Movement is an exciting, new payment service that Visa provides to clients including issuers, acquirers, processors, merchants, remitters and service providers to facilitate domestic and cross-border fund transfers/disbursements to accounts in the U.S. and around the world.

This role is part of the North America Money Movement Strategy and Operations team. You will lead high-impact, cross-functional programs that launch leading payment solutions for our most strategic clients. This is your chance to drive transformation, collaborate with visionary leaders, and deliver solutions that shape the future of global payments.

We seek a dynamic, strategic client delivery lead who excels in ambiguous environments and has a proven record of scaling businesses through effective execution.

Key Responsibilities:

• Program Planning - Develop and communicate integrated program plans, defining scope, objectives, milestones, and timelines.
• Technical Planning - Support technical decision-making and architecture planning with solutioning and product leads.
• Client & Executive Engagement - Lead Steering Committee meetings and executive updates to drive decisions and resolve critical issues.
• Workstream Integration - Coordinate multiple workstreams (Solutioning, Network, Treasury, Operations, Compliance, Client Services) to ensure timely, high-quality delivery and team alignment.
• Stakeholder Communication - Serve as the primary liaison between stakeholders and project teams, ensuring transparency on progress, risks, and issues.
• Risk Management - Identify risks, develop mitigation strategies, and resolve issues promptly.
• Change Management - Manage scope changes, ensuring alignment with business objectives and clear stakeholder communication.
• Quality Assurance - Ensure deliverables meet standards and quality expectations.
• Performance Monitoring - Use KPIs to track and report program performance, identifying areas for improvement.
• Resource Management - Allocate resources efficiently, ensuring necessary tools, personnel, and budget are available.
• Budget Management - Oversee financial aspects, maintain projects within budget, and provide financial reports to stakeholders.
• Continuous Improvement - Promote best practices and continuous improvement across programs and the organization.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Proven program management experience, ideally in payments, fintech, or enterprise platforms.
• Track record of delivering complex technical programs across distributed teams.
• Strong understanding of payment platform architectures, APIs, and microservices.
• Self-motivated and able to work independently while coordinating with cross-divisional teams.
• Excellent communication, stakeholder management, and leadership skills.
• Critical thinker with the ability to synthesize findings for executive stakeholders.
• Strong analytical, problem-solving, and strategic thinking skills.
• Highly organized and adaptable to changing priorities and roles.
• Advanced PowerPoint and Excel skills.
• PMP, CSM, or SAFe certification.
• Demonstrated collaboration skills, especially in matrixed organizations.

Work Authorization:Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position

Relocation: This role does not provide relocation assistance.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 169,100.00 to 245,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.