Technical Content Developer

What we can offer

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Job Summary:

The Technical Content Developer at LG Air Conditioning Technologies is responsible for creating, developing, and maintaining high-quality technical training materials that support both internal and external training initiatives. This role focuses on translating complex technical information about LG HVAC systems, products, and technologies into clear, engaging, and instructionally sound learning content for instructors and learners.

The ideal candidate possesses a strong understanding of HVAC systems, instructional design principles, and content development processes. They will collaborate closely with subject matter experts, product engineers, and training instructors to ensure technical accuracy and alignment with LG's training standards. The Technical Content Developer will produce instructor-led training materials, e-learning modules, technical guides, and supporting resources that enhance product knowledge, service capabilities, and overall learning outcomes.

The Opportunity

• Review and edit existing LG training courses to ensure accuracy, consistency, and overall instructional effectiveness.
• Develop comprehensive technical training materials and resources that support new or updated LG Air Conditioning products and technologies.
• Collaborate with LG HVAC engineers, technical teams, instructors, and cross-functional teams to verify the technical accuracy and completeness of all training content.
• Partner with instructional design team to define project scope, learning objectives, and delivery strategies that result in instructionally sound materials.
• Conduct thorough research on assigned topics to collect accurate, relevant, and up-to-date technical information for HVAC training content development.
• Stay informed of emerging HVAC technologies, products, and industry best practices to ensure all materials reflect current standards and innovations.
• Manage multiple training development projects simultaneously, maintaining timelines, priorities, and quality standards across deliverables.
• Identify and escalate potential development challenges or issues that may impact project timelines, proposing solutions where appropriate, and execute countermeasures.
• Foster strong, positive relationships across internal business units to promote proactive communication and collaboration with the training development team.
• Collaborate with instructional design team to perform regular audience analyses, ensuring that training materials effectively address learner needs and skill levels.
• Engage with monthly tracking of development metrics and tracking.
• Support continuous improvement activities within the department to increase effectiveness and efficiency.

Qualifications

• Bachelor's degree, associate degree, or college diploma in Mechanical Engineering, HVAC Technology, Instructional Design, Technical Communications, or a related field.
• Five years of experience in technical content development, instructional design, or technical training-preferably within the HVAC or engineering industry, or similar.
• Proven proficiency in understanding technical detail and concepts and translating over to training content and delivery.
• Strong understanding of HVAC systems, electrical and mechanical components, and related industry standards.
• Proficiency with authoring tools and eLearning software (e.g., Articulate 360, Adobe Captivate, Camtasia, or similar).
• Working knowledge of Learning Management Systems (LMS) and SCORM-compliant course development.
• Ability to interpret and understand technical documentation, schematics, and service manuals.
• Able to travel up to 10% if needed.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in clear, learner-friendly language.
• Well-developed planning, organization, analytical, and decision-making skills.
• Skilled in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Creative Suite for content creation and editing.

Compensation: In addition to the base salary range listed below, this role also includes a performance-based incentive bonus plan. The Salary Range listed is a National Range. The exact salary for Texas and Georgia will vary based on the geography.