Sourcing Operations & Customer Relations Manager, Animal Health

The Sourcing Operations & Customer Relations Manager manages the day-to-day relationship between MWI Animal Health and Strategic Account buyers, ensuring exceptional service and operational efficiency. As a category expert, the Manager provides product guidance, proactively investigates new products, recommends solutions, monitors product backorders, and addresses supply chain risks. Key responsibilities include maintaining product guides, collaborating with Strategic Account Purchasing Managers and Buyers, acting as a manufacturer liaison, and supporting Strategic Account sourcing and operational initiatives.

Responsibilities

• Manage the day-to-day customer service relationship between MWI Animal Health and Strategic Account commercial buyers, ensuring superior service and identifying opportunities for improvement.

• Understand Strategic Account initiatives and actively support their implementation and success.

• Act as a category expert for assigned product categories, answering product-related questions, conducting research, and recommending product solutions and substitutions.

• Implement and maintain a product guide of pre-approved alternatives to Strategic Account formularies and catalogues, where applicable.

• Monitor product backorders for assigned product categories and proactively recommend substitutions to minimize disruptions.

• Assist the Strategic Account Purchasing Managers and Buyers in analyzing reports and processes to mitigate risks and improve outcomes.

• Monitor a Critical List of products within assigned categories and address supply chain challenges as needed.

• Understand forecasts and demand trends for assigned product categories to support inventory and purchasing strategies.

• Provide regular updates and reports to the Strategic Account Purchasing Managers/Buyers regarding business activities and issues.

• Prepare for and attend meetings or events related to Strategic Accounts, ensuring alignment with customer needs and goals, as determined by the Senior Manager.

• Stay informed on industry trends and developments related to assigned product categories to enhance expertise and drive success.

• Act as a liaison with manufacturers for assigned product categories to strengthen partnerships and improve service.

• Perform other duties as assigned to support Strategic Account success and operational efficiency.

• Some occasional travel required to support Strategic Account initiatives and relationships.

Education and Work Experience

The ideal candidate will have at least three (4) years of experience in sales, management, or high-level customer service, with a strong preference for experience in the animal health or veterinary industry. A bachelor's degree is preferred, along with excellent communication and interpersonal skills to effectively manage customer relationships and collaborate with internal and external stakeholders.

Skills and Knowledge

• Strong customer service and relationship management skills to effectively support Strategic Accounts and stakeholders.

• Ability to analyze data, monitor trends, and recommend solutions to improve operational efficiency and mitigate risks within assigned product categories.

• Knowledge of inventory management and supply chain practices, including forecasting and demand planning.

• Excellent communication and interpersonal skills to collaborate with internal teams, customers, and manufacturers.

• Organizational and multitasking abilities to manage responsibilities in a fast-paced environment.

• Proficiency in Microsoft Office tools, with preferred familiarity with XT/DC1 or other ERP/supply Chain Management tools.

• Adaptability and problem-solving skills to address challenges and support Strategic Account success.

• Awareness of industry trends and developments to enhance expertise and drive operational improvements.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned