Revenue Cycle Medical Billing Self-Pay - Patient Advocate

Revenue Cycle Medical Billing - Self-Pay Patient Advocate - Intake

Work Location: Remote or In-Office

Hourly Pay: $16.00

(this position is bonus eligible)

The Self Pay Patient Advocate - Intake position is responsible for ensuring proper documentation for accurate patient billing.

Essential Functions/Duties

• Entering data to ensure accurate patient billing.
• Assisting Call Center with inbound calls from customers with billing inquiries.
• Making outbound calls to validate active insurance coverage.
• Collecting outstanding balances.
• Assisting customers with Compassionate Care applications.

Qualifications:

Required Experience

• A minimum of six (6) months data entry experience
• A minimum of six (6) months customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level
• Experience calculating numbers, correcting entries, posting records, and records maintenance
• Knowledge and understanding of payor Explanation of Benefits (basic)

Preferred Experience

• A minimum of six (6) months working in a call center environment
• Healthcare/Revenue Cycle billing experience
• Sales/Collections experience

Education

• High school diploma
• GED
• Or significant, relevant work experience