New

Broadband NOC Manager

Lumen Technologies

$ - $ yearly

United States, Louisiana, Monroe

100 Centurylink Drive (Show on map)

Oct 31, 2025

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Broadband NOC Manager oversees the operational performance and strategic direction of the Broadband NOC and ONA teams. This role ensures network reliability, manages escalations, and drives continuous improvement in service delivery and infrastructure support.

Provides direction, monitors workload and manages performance target achievement for a team of non-represented employees through daily communication, problem solving, and proactive monitoring of team performance. Responsible for customer follow up, facilitates difficult calls, ensures internal reporting and performance metrics, provides status appropriately using internal systems, and demonstrates expertise with all Service Assurance processes and procedures for creating and managing service related trouble tickets on product line. Responsible for leading leaders of people with a focus representing approximately 40% strategic, 30% tactical and 30% operations.

The Main Responsibilities

Team Leadership & Oversight

Manage daily operations of the LC Broadband NOC and ONA teams.
Coordinate with other NOC managers (e.g., Ethernet and Transport NOC) to ensure seamless cross-functional support.
Participate in hiring and onboarding processes, including job description development and interview coordination.

Operational Excellence

Lead process development and documentation efforts.
Oversee ticketing workflows (e.g., WFMT, BPM/GCRs, WMS, and Ops Console) and ensure accurate documentation of outages and escalations.

Incident Management

Serve as escalation point for large scale network outages and customer-impacting events.
Coordinate with NOC peers and field teams to resolve issues and communicate updates in a 24/7/365 environment.

Cross-Team Collaboration

Work closely with peers across departments (e.g., Ethernet NOC, Transport NOC, Planning & Engineering, and Regional FOPs) to align on priorities and share best practices.
Participate in internal reviews and feedback loops for process improvement.

What We Look For in a Candidate

Proven experience in NOC operations and team management.
Strong understanding of broadband infrastructure and DSL technologies.
Excellent communication and documentation skills.
Ability to lead cross-functional initiatives and manage escalations effectively.
Bachelor's degree in Telecommunications, Engineering or a related field or the equivalent in training and experience.
6+ years of related experience with communications networks. Minimum of 3+ years of management experience
Ability to act with a sense of urgency and consistently demonstrate leadership and a high level of engagement with supervisors and team members.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: FL LA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits
Bonus Structure

#LI-Onsite

Requisition #: 340380

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
11/06/2025