Site Reliability Engineer (SRE) - Cloud/DevOps Engineer-

Production Support & Incident Management

• Provide Tier 2/3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments.
• Lead root cause analysis and post-mortem processes to ensure continuous improvement.

Performance Optimization

• Monitor system performance and proactively identify bottlenecks or degradation.
• Implement tuning strategies across application layers, databases, and infrastructure.
• Drive initiatives to improve latency, throughput, and resource utilization.

Monitoring & Observability

• Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar.
• Ensure comprehensive coverage of system health indicators and business KPIs.
• Automation & Infrastructure as Code
• Develop and maintain automation scripts and tools for deployment, scaling, and recovery.
• Use Terraform, or similar IaC tools to manage AWS resources.
• Automate routine operational tasks to improve efficiency and reduce human error.

Reliability Engineering

• Champion SRE principles such as SLIs, SLOs, and error budgets.
• Participate in reliability reviews.
• Advocate for resilient architecture and fault-tolerant design patterns.

Collaboration & Communication

• Work closely with software engineers, DevOps, and product teams to align reliability goals.
• Document processes, runbooks, and best practices for knowledge sharing.
• Provide mentorship and guidance on reliability and operational excellence.
• Create and maintain detailed technical documentation for software solutions. Stay up to date on the latest software engineering trends and technologies

• US Citizen on US soil.
• 5+ years Java /Microservice Architecture?
• 5+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles.
• Experience with Terraform, or similar IaC tools to manage Cloud resources.
• Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks.
• Experience with CI/CD pipelines and tools like Jenkins, GitHub Actions, or GitLab CI.
• Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog).
• Familiarity with containerization and orchestration (Docker, Kubernetes).
• Excellent problem-solving skills and a proactive mindset.

Preferred Requirements

• Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.).
• Certifications in AWS or related technologies are a plus.
• Experience of application development using Java Microservices and Spring Boot framework
• Experience in frontend development (Javascript/Typescript, and frameworks such as VueJS)
• Experience with Agile/SCRUM Methodologies and development practices
• Frontend tech stack hands on experience will be a good to have skill.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure