IT Support Technician

IT Support Technician

Location: Orangeburg, South Carolina

Environment: On-site, non-climate-controlled manufacturing floor

Shift: 0400pm-0100am M-F

Pay: $24 hr.

Position Overview

As a Support Technician, you will be the first line of technical support for a fast-paced manufacturing environment. This role focuses heavily on troubleshooting end-user devices, maintaining essential production hardware including Zebra label printers, and supporting network connectivity aligned with the TCP/IP model. Hands-on work on the manufacturing floor is expected.

Key Responsibilities

Provide Tier 1 support for hardware and software issues (PCs, scanners, printers, handhelds, thin clients)

Troubleshoot basic network connectivity using TCP/IP fundamentals (IP addressing, DNS, DHCP, ping, tracert, etc.)

Learn, operate, and maintain Zebra thermal label printers

Replace print heads, media, and ribbons

Manage printer configurations and firmware

Perform imaging, configuration, and deployment of new devices

Support manufacturing user accounts and permissions via standard IAM tools

Log, track, and resolve support requests in IT ticketing systems

Assist with preventative maintenance and inventory of IT assets

Collaborate with the IT Supervisor on process improvements and documentation

Ensure safety and compliance with manufacturing floor requirements

Required Skills & Knowledge

Basic understanding of the TCP/IP model (Layer functions, protocols, troubleshooting steps)

General PC and Windows troubleshooting (drivers, OS issues, updates, peripherals)

Familiarity with common networking commands (ping, ipconfig, nslookup)

Excellent communication and teamwork skills - especially in high-urgency situations

Ability to lift and maneuver equipment up to 40 lbs.

Preferred

Experience with Zebra printers or other industrial printing systems

Prior exposure to IT in a manufacturing, distribution, or warehouse environment

Basic concepts of Active Directory & M365 administration

CompTIA A+ or working toward IT certifications

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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