Sr Stdnt Enrollment Assoc

The UNM Student Financial Aid Office seeks a dynamic, highly motivated individual interested in serving as a Senior Student Enrollment Associate within the One-Stop team. This is an exceptional opportunity for a motivated professional to be an integral member of a progressive Student Financial Aid Office.

Reporting to the Financial Aid Manager, the Senior Student Enrollment Associate works collaboratively with our University community in our One Stop Office at UNM Albuquerque's Main Campus. One Stop is a fast-paced environment that provides in-person and virtual customer service concerning enrollment services such as admissions/transfers, student records, registration, financial aid, and scholarships. The Senior Student Enrollment Associate will assist with the daily front desk operations at One Stop. The Senior Student Enrollment Associate will also serve as a liaison for high school, community, and on campus outreach events.

The candidate must represent the Student Financial Aid Office and the University of New Mexico with professionalism and deliver information in a positive manner while facilitating exemplary service to students. The successful candidate will have excellent oral, written, and presentation skills, a high sensitivity to cultural issues, competency for critically analyzing processes, and an understanding of the innovative uses of technology in a higher education setting (Banner experience is preferred). The candidate must also be highly organized, detail oriented, creative, energetic, able to work productively and effectively lead teams, possess a strong commitment to superior customer service, and understand the importance of financial aid in student recruitment and retention.

The ideal candidate will have excellent oral and written skills and a high sensitivity to cultural issues within a higher education setting. A Bachelor's degree in a related field is preferred. The successful candidate must also be detail oriented, organized, creative, energetic, able to work productively independently and within a team. They must possess a strong commitment to superior customer service and understanding of the importance of recruitment and retention.

Responsibilities and duties may include but are not limited to the following:

• Coordinates all day-to-day activities of one or more complete functional areas of enrollment services, such as educational outreach to prospective students and families, recruitment and admissions, financial aid advisement, and/or other related areas of operation
• Provide exceptional customer service to a diverse community of students.
• Assist with supervision and training of student peer advisors that handle 1st level student inquiries.
• Coordinates all day-to-day activities of one or more complete functional areas of enrollment services, such as educational outreach to prospective students and families, recruitment and admissions, financial aid advisement, and/or other related areas of operation
• Stay abreast of current federal, state, and institutional regulations and policies, especially as related to security of information.
• Provide current, accurate, and complete information to students and parents in person, e-mail, or virtual meetings during peak service times.
• Works independently with faculty, staff, and community members in the resolution of complex and/or sensitive day-to-day issues associated with the relevant functional area of operation
• Actively participates in the design and implementation of professional workshops, seminars, and other various programmatic initiatives
• Creates, processes, and maintains files, records, databases, forms, and related materials, as appropriate to the assigned functional area of operation.
• Provides input and assists in the formulation and implementation of general student enrollment services, operating policies, systems, and procedures.
• May lead and/or functionally supervise lower- level staff in the execution of defined program/project initiatives related to assigned functional area of operation
• Other duties as needed.

This is a full-time, benefits eligible position.

The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Prospective Employee page for a more complete explanation of UNM benefits.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Candidates for this position should demonstrate the following
characteristics, skills, and abilities:

• A
  commitment to working with diverse students and their families.
• Superior
  customer service experience and willingness to work flexible schedule
  during peak times to support service to students.
• Strong
  written and verbal communication skills and a flexible, creative, and
  collaborative approach to work.
• Preference
  for financial aid, student employment, admissions, registration, or other
  higher education experience.
• Preference
  for Banner and/or OnBase management systems experience.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of policies and procedures pertaining to university student admissions, registration, and records.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.