Certified Medical Assistant

The Alexander H. Ray Student Health Services (part of the Wellness Center) at Winston-Salem State University is an outpatient facility that provides a variety of health care services to the student population. The Student Health Center supports student learning and success mainly through individual care and interactions in an environment where we encourage and educate students to be active participants in managing their health to live healthy and productive lives now and after graduation.

* Scheduling patient appointments and documenting medical insurance coverage

* Charting patient encounters

* Maintaining records of student immunizations, health history, and compliance documentation

* Organizing and managing printed and electronic medical information in university information systems

* Adhering to all HIPAA, FERPA, and university policies regarding information management

* Coordinating patient and medical record intake activities with medical staff

* Facilitating the efficient flow of patients, visitors and work, and coordinating referrals

* Maintaining internal and external contacts' information for work coordination and completion

* Communicating routine and general information to staff, clients, and the public about standard health services, processes and procedures

* Screening and directing clients and visitors to appropriate staff and resources

* Preparing and filing written correspondence and reports

* Drafting reports, e-mails, and other correspondence

The purpose of the A. H. Ray Student Health Center is to support student success by providingconfidential, clinical health services for enrolled students, supports immunization compliance as required by law, and monitor campus public health concerns to include communicable diseases, emergency preparedness, and crisis management. Our resources are allocated to address issues through awareness, prevention, clinical management, and coordination with stakeholders.

The Student Health Center supports student learning and success mainly through individual care and interactions in an environment where we encourage and educate students to be active participants in managing their health to live healthy and productive lives now and after graduation.

AH Ray Building, Room 244

Demonstrated possession of the competencies necessary to perform the work. Some positions may require registration as a Nurse Aide by the North Carolina Board of Nursing or certification through the American Association of Medical Assistants ( AAMA.)

CMA certification

Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.

* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.

* Salary will be determined based on competencies, equity, budget, and market considerations.

* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.

* Failure to complete the application completely may result in you not being considered for the vacant position.

* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.

* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Administration In a timely manner, manage student immunization and health history compliance documentation; schedule patient appointments and document medical insurance coverage; chart patient encounters; apply quality control and confidentiality measures; and complete other duties as assigned. Apply knowledge of medical data collection and storage to organize and manage printed and electronic medical information using established clinic and university data and software systems. Review information received and reports submitted for accuracy. Information management is grounded in knowledge of HIPAA and FERPA policy.

Facilitate efficient and organized medical office support activities for unit. Coordinate patient and medical record intake activities with medical staff. Facilitate efficient flow of patients, visitors and work created. Maintain internal and external contacts for work coordination and completion. Establish priorities in response to patient, work flow and clinic demands. Maintain neat work area and demonstrate flexibility.

Work independently when required not exceeding CMA scope of practice. Use critical thinking to identify possible medical emergencies. Identify and address problems utilizing medical office and university protocols to determine the appropriate course of action. Refer non-standard questions and problems to higher levels.

Convey information and ideas through a variety of media to individuals or groups. Communicate routine and general information to staff, clients, and public about standard health services, processes, and procedures using established HIPAA and FERPA guidelines. Screens and directs clients/visitors to appropriate source. Answer phone calls and correctly respond to frequently asked questions using excellent customer service technique. Forward calls to appropriate areas.

Demonstrate an understanding of operation of functional unit, clinic services, policies and procedures and apply this knowledge in performance of various office support tasks. Explain and interpret program information to patients/customers and staff. Provide answers to "frequently asked questions". Refer clients to resources.

Proficiently use standard front medical office equipment; electronic medical records; laboratory order monitor; university Banner and NC Immunization Registry ( NCIR) software applications to meet work demands. Must train in the use of other applications and equipment as medical technology develops.

Present ideas in written form using correct grammar, spelling, organization, and structure. Draft reports, e-mails, and other documents. Prepare and properly file written correspondence and reports. Provide and maintain accurate documentation of correspondence to various internal or external entities in compliance with university, HIPAA and FERPA policy.