MACD Coordinators

Genesis10 is seeking an MACD Coordinator for a contract position with a leading client in Columbus, OH. This is an on-site position.

Compensation: $21.00 per hour W2.

Shift- 8:00 AM- 5:00 PM

Job Description:

The MACD Coordinator is responsible for monitoring MACD orders and progressing those orders through all required processing steps through completion or resolution. This position requires professional communications with client representatives and the service providers, and the MACD Coordinator must track all related workflows to maintain any resulting inventory or client requirements.

Responsibilities:

• Processing and tracking wireline MACD (Move Add Change Delete) order requests.
• Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
• Utilizing our online portal to manage workflow and working in client/carrier portals to place and track orders.
• Interpreting circuits, services, and comments on orders to appropriately fulfill client expectations with carriers.
• Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
• Capturing key circuit and service attributes to update and maintain wireline inventory database (e.g., prices, formats, bandwidth, service locations, IP addresses, Service Level Agreements (SLAs), DMARK locations, etc.).
• Ability to read and decipher carrier invoices and customer service records.
• Monitoring and achieving various processing SLAs related to order processing.
• Providing support as required to the Audit and Invoice Management teams.
• Working across international borders, time zones, and language barriers to achieve all of the above.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent.
• One (1) year or more experience with wireline/telecom services.
• Proficient knowledge of wireline telecom circuits and services.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent organizational skills, attention to detail, and ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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