New

Customer Service Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Herndon
Nov 05, 2025
Job Title: Customer Service Representative Job DescriptionAs a Customer Service Representative, you will handle member customer service needs while meeting key performance metrics such as call handle time, call quality, and after call work. You will accurately and efficiently process various transactions, including payments, transfers, and the opening of new accounts. Initially, you will focus on payments and gradually take on other transactions. Your role requires maintaining a professional manner to build member confidence and trust, while adhering to all procedures stated in the company's MSR policy and procedures. You will ensure compliance with operational, security, and control policies to prevent fraud and protect member information. Responsibilities * Handle member customer service needs while meeting key performance metrics. * Accurately and efficiently process a variety of transactions, starting with payments. * Maintain a professional manner to build member confidence and trust. * Adhere to all procedures stated in the company's MSR policy and procedures. * Ensure compliance with operational, security, and control policies to prevent fraud. Essential Skills * Minimum 1 year of experience in a call center environment, handling approximately 40 calls per day. * Customer service experience, preferably in banking, credit union, or call center settings. Additional Skills & Qualifications * Spanish proficiency is highly preferred. * Salesforce experience is a plus, but not necessary. Why Work Here?Join an organization that is the official credit union of the Washington Commanders! Enjoy the potential to be converted to a permanent role as a top performer. Experience a workplace voted as the top employer of Loudoun County for three consecutive years. Upon conversion, benefit from competitive salaries and comprehensive benefits. Work Environment This role is fully onsite with working hours until 4:30 PM. If converted to a permanent role, you may work one or two Saturdays per month on a rotational basis with other full-time call center representatives. Job Type & Location This is a Contract position based out of Herndon, VA. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Herndon,VA. Application Deadline This position is anticipated to close on Nov 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.