Salesforce Lead, Service Cloud

About AMAROK

Recognized as one of the Best Places to Work in South Carolina, AMAROK (formerly known as Electric Guard Dog) istheUltimate Perimeter Security solution. Our unique and technically advanced electric fence reliably stops theft and other criminal activity by guarding our customers' property and assets 24/7. We are active in 48 states and Canada with more than 4,000 commercial and industrial locations.

Job Summary

The Salesforce Lead for Service Cloud is a critical, high-impact role responsible for the end-to-end governance and technical oversight of our Service Cloud platform and its full Software Development Lifecycle (SDLC). This lead role is the authoritative voice on platform best practices, including Service Cloud Lightning, Service Cloud Voice, and Field Service Lightning. The successful candidate will drive sophisticated Service Cloud solutions for our rapidly growing Service Teams, strategically manage external Salesforce Partners for large project delivery, and provide expert-level technical guidance and mentorship across the platform.

What You'll Do

• Collaborate with internal teams and external partners to design, deploy, and support sophisticated Service Cloud solutions throughout the full Software Development Lifecycle (SDLC).Drive business requirements analysis, translating needs into clear functional specifications with rigorous documentation and traceability.
• Serve as the subject matter expert on Service Cloud best practices, applying your expertise in data, processes, and integrations to optimize workflows.
• Strategically manage external Salesforce Partners to ensure successful, high-quality delivery of large, complex projects.
• Provide expert-level technical support, specializing in escalation, development, and integration issues.
• Provide technical mentorship to Salesforce Administrators and contribute to the Salesforce Team's technical standards and documentation efforts.

What You'll Bring

• Bachelor's degree in a technical engineering focus.
• 5+ years of hands-on Salesforce experience within a large, complex, or fast-growing enterprise.
• Expert-level Salesforce development skills, including proficiency in SOQL, SOSL, and Apex coding.
• Deep, hands-on experience with Service Cloud. Familiarity with Sales Cloud is required; Marketing Cloud is a plus.
• Practical experience with Salesforce system integration; familiarity with middleware solutions is strongly preferred.
• Strong organizational and Project Management skills, with the flexibility to reprioritize based on evolving business needs.
• Exceptional communication skills for managing and collaborating with diverse stakeholders and partners. Demonstrated ability to exercise sound judgment and maintain composure under pressure.

Why AMAROK? AMAROK is driven by our companies' core values. We strive to facilitate a greater sense of purpose in all our career opportunities. Well known for our superior company culture and leadership, our employees also enjoy the following benefits:

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO

Annual Compensation Range: $120,000 - $130,000. Compensation is determined based on competitive market data, experience, skillset and geographical location.

See what our employees have to say about working for AMAROK!https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here -https://amarok.com/privacy-policy/