Records & Administrative Services Specialist

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Records & Administrative Services Specialist supports enterprise data management and administrative services. This position assists with records management as well as producing and routing customer communication and fulfillment mailings, check printing, web document control, and mail services. This position will maintain a client focus and will partner with and support departmental and business unit quality, service, and compliance goals.

WHAT YOU'LL BE DOING:

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  Manage electronic documents, faxes and emails

  
  
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  Process checks and package/mail as applicable

  
  
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  Coordinate mailings from across the enterprise

  
  
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  Operate scanner and Nautilus software to image and index documents with acute attention to quality of image

  
  
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  Timely pickup, processing, and delivery of all incoming mail and packages at assigned locations

  
  
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  Prepare outgoing overnight and ground packages

  
  
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  Create, update, and maintain written procedures in Alerus procedure (R&R) database

  
  
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  Identify and implement process improvements that enhance the client experience and build scale

  
  
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  Participate in team meetings by providing insight, contributions, and feedback

  
  

WHAT YOU SHOULD HAVE:

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  Excellent client service skills

  
  
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  Solid computer skills

  
  
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  Strong attention to detail

  
  
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  Ability to adapt to a fast-paced, changing environment

  
  
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  Good written/oral communication and organizational skills

  
  
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  Ability to effectively coordinate daily workload with assigned special projects

  
  
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  Satisfactory attendance and punctuality

  
  
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  Available to work overtime to cover peak workloads and meet daily workload schedules

  
  

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$20.00 - $22.00 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.