EA - Customer Success Manager

US Base Salary Range: $55,000 - $80,000

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

TheCustomer Success Manager is a strategic partner responsible for driving long-term value and measurable outcomes for Bonterra's nonprofit and corporate customers. This role focuses on understanding customer goals, aligning success plans to those objectives, and ensuring deep and effective adoption of our SaaS solutions. You will proactively manage product adoption, customer health, track progress against shared goals, and guide customers in maximizing their impact through technology.

• Serve as a strategic advisor by partnering with customers to understand their mission-driven objectives and aligning Bonterra solutions to their success metrics.

• Develop, manage, and track comprehensive customer success plans to ensure progress against defined goals and key outcomes.

• Lead regular strategic check-ins and business reviews to measure impact, share insights, and adjust plans based on evolving customer needs.

• Monitor customer health and usage trends using internal tools, identifying at-risk scenarios early and implementing action plans for resolution.

• Act as the primary point of contact for customer engagement, ensuring continuity, satisfaction, and long-term value realization.

• Collaborate with cross-functional teams including Product, Sales, and Support to ensure a unified and impactful customer experience.

• Promote the use of Bonterra's community resources, online tools, and best practices to drive customer self-sufficiency and program expansion.

• Continuously improve internal processes to support scalable, data-informed customer success strategies.

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong strategic component.

• Proven ability to develop and execute success plans, drive goal alignment, and deliver measurable value to customers.

• Strong analytical mindset with experience using customer health data and reporting tools to inform decisions.

• Excellent communication skills with the ability to build trust, lead strategic conversations, and influence stakeholders at all levels.

• Ability to manage multiple priorities in a dynamic, mission-driven environment.

• Experience supporting nonprofit or Corporate Social Responsibility (CSR) programs is a plus.

• Willingness to travel up to 20% for customer meetings and strategic planning sessions.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.