Consulting and Hotel Strategy Manager

The Consulting and Hotel Strategy Manager supports CTM's consulting initiatives by executing client projects, supporting supplier negotiations, and contributing to strategic program delivery across travel segments. This role plays a key part in managing preferred hotel programs, analyzing supplier proposals, and working closely with internal stakeholders and external partners to deliver measurable value to PSG's clients.

The Manager will support the Director, Consulting in driving revenue growth, building strong supplier and client relationships, and ensuring high-quality, data-informed consulting services. This role may include oversight of junior staff or coordination with cross-functional teams.

Standard

Assist in implementing consulting strategies aligned with CTM's goals for client value and revenue optimization.
• Support the execution of preferred hotel program projects, including RFP management, supplier analysis, and rate benchmarking.
• Analyze bid responses and identify key negotiation opportunities to support client and company objectives.
• Work within RFP tools and data platforms to evaluate rate proposals and provide insights to support negotiation strategies.
• Collaborate with clients and internal teams to implement hotel content preferencing within OBTs, GDS, and other platforms to ensure preferred properties and additional content driving program compliance, program value and traveller satisfaction.
• Maintain regular communication with internal and external stakeholders, hotel suppliers and brand contacts to build relationships, facilitate negotiations and support client satisfaction.
• Assist in preparing and delivering presentations, reporting, and consulting materials for client meetings.
• Monitor industry trends, hotel openings, and market data to contribute to effective program strategies.
• Represent PSG and CTM at client meetings, advisory boards, and industry functions as requested by CTM leadership.
• Contribute to process improvements and consulting tools that increase team efficiency and project success.
• Support adoption of tools and processes that enhance project delivery and data analysis.
• May guide junior team members, contractors, or interns supporting consulting initiatives.
• Provide feedback and support a collaborative, high-performing team environment.
• Demonstrate CTM's core values in all client, partner, and internal interactions.

N/A

• Embrace CTM's core values of Connect, Deliver and Evolve.
• Communicates professionally with employees, clients, and vendors, both writing and verbal.
• Collaborates well in teams and works effectively with minimal supervision.
• Manages multiple priorities and meets deadlines in a fast-paced environment.
• Applies creative and analytical thinking to solve problems and provide consultative insights.
• Remains calm under pressure and consistently shows initiative and eagerness to learn.
• Demonstrates strong attention to detail and accuracy in all work.
• Proficient in Microsoft Office Suite with basic math and data interpretation skills.
• Maintains consistent, reliable attendance and punctuality.

• Bachelor's degree preferred.
• 5+ years' supplier sourcing, travel consultancy, and negotiation experience
• TMC Experience recommended.

• Strong organizational and customer service skills, as well as good written and oral communications, are a must to perform this job.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with solving issues or problems in an efficient and professional manner.
• Experience in Cvent and/or other hotel RFP automated tools is preferred.
• Sabre GDS knowledge is preferred.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

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BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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