Human Resources Shared Services Director

Key Role:

Oversee HR Administration service offerings andlead an end-to-end 'hire to retire' solution for highly transactional and repeatable activities that touch the employee. Optimize processes and lead a team to improve employee experience and support the organization's strategic goals. Develop and execute a shared services strategy aligned with organizational objectives, driving continuous HR process improvement, and standardization. Lead and mentor an HR team, focusing on performance management, training, and service standards. Identify opportunities for AI, automation, and efficiency gains in HR processes. Collaborate with HR Business Partners and leaders to ensure alignment and effective communication, ensuring compliance with employment laws and data protection regulations. Develop and monitor key performance indicators, using data analytics to guide decision-making and process improvements.Due to the nature of work performed within this facility, U.S. citizenship is required.

Basic Qualifications:

• 12+ years of experience managing or leading HR teams, including progressive HR leadership
• 3+ years of experience in a shared services environmentleading cross-functional teams
• Experience with managing a Payroll service offering
• Experience in process management, optimization, and continuous improvement methodologies
• Experience spearheading major transformation and restructuring initiatives
• Knowledge of Help Desk and shared service technology procedures and best practices
• Ability to manage teams, clients, stakeholders, and workflow in a shared services environment
• Ability to build strong relationships with COE partners and the business sectors to improve delivery
• Ability to address performance issues through key performance metrics and technical efficiency
• Bachelor's degree

Additional Qualifications:

• Experience with HR technology and tools such as Workday and ServiceNow
• Experience with applying detailed focus on data and process to ensure data integrity
• Ability to understand technical data flows across multiple systems
• Ability to lead through others and develop strong leaders
• Possession of excellent written and verbal communication skills across multiple formats, including formal presentations, meetings, conference calls, and emails
• Master's degree in HR or Business Administration

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.