Business Process & Operational Excellence Manager (EM25129)

Job # EM25129

Job Title Business Process & Operational Excellence Manager

Office Location Roanoke, VA

Business Function /Department Energy & Infrastructure Solutions / Operations

Sales Territory, if applicable N/A

General Role Description

Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.

Role Accountabilities

- Manage the development and improvement of business processes to increase organizational efficiency and effectiveness

- Lead automation initiatives to streamline workflows and reduce manual effort

- Align AI solutions with business and technical needs in collaboration with the Information Technology team

- Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations

- Establish and monitor KPIs to evaluate process performance and support continuous improvement

- Design and implement training programs that support the adoption of new tools, systems, and processes

- Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability

- Develop and manage intern and new engineer rotational programs to support organizational goals and employee development

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Manager Accountabilities

- Build and lead a team of committed and capable employees

- Plan for, appropriately assign, resource, and integrate the work of the team

- Lead, expect, and implement continuous improvement

- Own the output of the team

- Ensure team members fulfill functional and general employee accountabilities

- Exercise effective managerial leadership to include

- Two-way managerial team working

- Fair and just treatment of direct reports

- Context setting

- Planning

- Task assignment

- Ongoing performance management

- Coaching

- Selection and orientation

- De-selection and dismissal

Manager-Once-Removed Accountabilities

- Ensure effective leadership and fair and just treatment for their direct reports once removed

- Ensure talent pool development at the direct report once removed level

Minimum Qualifications

- Bachelor's degree in business, operations, engineering, or related field

- 5 years of experience in business process improvement, operational excellence, or related roles

- 2 years of experience leading teams or managing cross-functional initiatives

- 2 years of experience implementing process automation, productivity tools, or digital solutions

- Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated continuous improvement in areas of responsibility

- Availability to travel domestically up to 10%, sometimes with limited notice

Preferred Qualifications

- Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies

- Demonstrated success implementing automation or AI tools to increase operational efficiency

- Proficiency in resource planning, forecasting, or performance tracking tools

- Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer