Front Office Manager

Cincinnati Marriott at RiverCenter

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away

Front Office Manager

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:
* Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
* Respond promptly and effectively to guest questions and requests
* Fosters strong working relationships within Guest Services and with other departments by communicating effectively
* Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
* Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
* Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas

Physical Demands:
* Ability to lift, carry, push or pull 10 lbs
* Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Qualifications:
Education:
* High school diploma or its equivalent
* Hotel and Restaurant Certification preferred

Experience:
* 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
* Basic mathematical skills to operate and prepare calculations for financial reporting
* Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
* Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
* Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ