Veterans Center Coordinator

Student Services & Campus Life

The Veterans Center Coordinator serves as a key advocate and resource for military-connected students, including veterans, active-duty service members, reservists, and dependents. This position will serve as the secondary School Certifying Official for the University of Missouri St. Louis and is part of the Veterans Center team, reporting to the Veterans Center Manager. This role will coordinate support services and engage with campus partners to increase the enrollment, engagement, and retention of military connected students.

School Certifying Official (45%)

• Serve as a Department of Veterans Affairs (VA) School Certifying Official (SCO)
• Advise students on eligibility, application processes, and maintenance of military education benefits
• Maintain appropriate certification records and submit supporting documents in accordance with VA regulations, VA State Approving Agency Standards (SAA), and University policies
• Certify verification of enrollment for GI Bill, Federal Tuition Assistance, and State Tuition Assistance Educational Benefits using required (Veterans Affairs/Fed TA/State TA) processes
• Assist student file maintenance for required VA Compliance review and submission of annual program and catalog updates to the State Approving Agency
• Stay current with federal updates and attend required SCO training sessions

Student Support and Engagement (35%)

• Serve as the primary point of contact for military-connected students seeking assistance with academic, personal, or benefits-related concerns, providing timely and compassionate support
• Respond to walk-in, phone, and email inquiries from students, faculty, staff, and community members regarding veteran services, VA benefits, and campus resources
• Provide support and consultation to academic advisors and faculty to facilitate military student success
• Maintain a visible and approachable presence in the Veterans Center and at campus events, fostering trust and building relationships with students
• Triage and refer students to appropriate campus or community resources for health/mental health, financial aid, academic support, or other needs
• Participate in campus outreach events, including open houses, orientation sessions, and community engagement activities
• Assist with dissemination of informational materials and presentations to promote services and resources available to military-connected students
• Collaborate with Admissions and Enrollment Services to ensure a smooth onboarding experience for incoming students using VA benefits

Administrative (20%)

• Oversee VA Work-Study program and supervise student staff, including managing contracts, approvals, and timesheets, while providing mentorship, leadership development, and day-to-day guidance to ensure a supportive and professional learning environment
• Maintain records, data, and reports related to student engagement and center usage
• Remain knowledgeable about proposed and enacted federal legislation which affects veterans' educational programs by maintaining membership in professional organizations and participating in national and regional conferences

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is an on-campus position. This position will follow regular campus business hours of 8:00am - 5:00pm, with weekend and evening hours a few times across the year.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Experience supervising individual employees or leading small teams
• Experience with processing military tuition assistance
• Experience working with veterans or their dependents

Salary Range: 21.71-25.00 hourly
Grade: GGS-009
University Title: Student Service Coordinator II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.