Senior Program Manager, Clinical Services

Role: Senior Program Manager, Clinical Services

Reports to: Director, Clinical Services

Department: Health & Wellness

Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Senior Program Manager will oversee the clinical mental health services program for adults, both in interim housing and in the field. In addition, the Senior Program Manager will monitor and ensure that staff provides high-quality services that meet or exceed required contract, funder, and agency standards. The Senior Program Manager will provide supervision to direct practice staff and interns within the program. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.

Job Description Essential Duties and Responsibilities:

• In collaboration with supervisor, monitor all administrative aspects of agency's Department of Mental Health (DMH) contracted FSP program and contract, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner.
• Provide, coordinate and implement mental health and recovery support services with individual members.
• Provide clinical support to staff, assist with crisis intervention and ensure adherence to policies.
• Complete required reporting to funders as outlined by contract requirements.
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases.
• May provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards once licensed for two years.
• Provide individual and team supervision, support, and performance evaluations for all assigned staff.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff.
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts.
• Monitor and maintain active roster for all program clients, as well as roster of service requests; coordinate with QA Department to maintain Service Request Log in Electronic Health Record, Exym.
• Ensure adherence to funding source contract and performance standards.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.
• Effectively represent agency at funding partner or collaborative meetings.
• Participate in the supervision of student interns in collaboration with Director of Internship Training as an assigned Field Instructor and/or preceptor.

Job Description Qualifications:

• Valid and current California Licensed Clinical Social Worker, Licensed Marriage Family Therapist or Licensed Clinical Psychologist in good standing with licensing board preferred
• Certification or experience two years' full-time, post-graduate experience providing supervision to treatment teams, interns, and/or ASWs and AMFTs preferred
• Must have at least 1000 clinical hours accrued towards licensure
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma informed services, housing first and harm reduction methodologies.
• Experience providing administrative and clinical supervision
• Experience working with people living with mental illness and/or substance abuse
• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications
• Current, valid CA Driver's license, reliable personal vehicle with auto insurance, and willingness to transport clients in personal vehicle

Job Description Preferred Qualifications:

• Current BBS licensure
• 2 years of experience providing clinical and administrative supervision

Job Description Work Environment: