Operations Business Analyst/Architect - Buying Program Lifecycle Operations

Operations Business Analyst/Architect

The application window is expected to close on: 12/05/25

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco's Commerce and Lifecycle Operations team is at the forefront of operationalizing and supporting Cisco's Strategic Buying Programs, which is a critical element of our recurring revenue strategy. These programs include Enterprise Agreements, Whole Portfolio Agreements, SPNA, and more.

Your Impact

We are seeking a highly skilled Operations Business Analyst/Architect to play a pivotal role in driving operational excellence, capability enhancements, and process improvements that align with the demands of Cisco's rapidly growing business. This role will focus on end-to-end operational support for buying programs, from proposal to booking, provisioning, sales compensation, onboarding, adoption, consumption, True Forward, expansion, and renewal.

Key Responsibilities
* Operational Efficiency and Stakeholder Experience
* Optimize end-to-end operational processes to reduce friction, improve productivity, and enhance the experiences of internal and external stakeholders
* Drive digitization and automation of operational workflows to support Cisco's business transformation efforts.
* Collaboration and Business Partnership
* Collaborate with cross-functional teams (Sales, Partner Resale, IT, Finance, etc.) to translate business requirements into actionable outcomes.
* Build strong relationships with internal stakeholders, customers, and partners to ensure alignment and operational excellence.
* Strategic and Tactical Execution
* Drive improvement initiatives to streamline processes across the lifecycle, focusing on customer satisfaction and operational productivity.
* Lead the integration of new architectures, solutions, and platforms into Cisco's operations ecosystem.
* Proactively manage risks and escalations throughout the lifecycle of deals, ensuring timely communication with stakeholders.
* Data-Driven Decision Making
* Track, measure, and report on key performance indicators (KPIs) such as quote targets, bookable metrics, cycle times, and customer satisfaction (CSAT).
* Provide actionable insights to leadership through detailed status reports and readouts.
* Customer-Centric Approach
* Prioritize customer experience when evaluating business requirements, ensuring alignment with Cisco's Customer Success and recurring revenue strategy.
* Clearly articulate and deliver value across the customer lifecycle (buying, adopting, expanding, renewing)

Minimum Qualifications:
* Bachelor's degree in business, IT, Operations, or a related field. Master's degree is a plus.
* 4+ years of experience in Customer Service, Licensing, IT, Strategy & Planning, or Sales Operations.
* Strong understanding of Cisco's commerce architecture, recurring revenue strategy, and monetization models (e.g., Annual Recurring Revenue, True Forward, Enterprise Agreements)
* Experience with Smart Accounts, Smart Licensing, and Enterprise Agreements is highly desirable

Preferred Qualifications:
* Familiarity with emerging Artificial Intelligence technologies, including Large Language Models and Generative AI
* Strong executive presence with the ability to partner with senior leadership stakeholders.
* Superb verbal, written, and presentation skills, with the ability to convey complex solutions effectively
* Proven ability to lead diverse global teams toward shared goals in a fast-paced environment
* Strong analytical mindset with the ability to connect the dots across departments and business functions
* Excellent project management skills, with the ability to prioritize and adapt to changing business needs
* Exceptional listening skills with a proactive, anticipatory approach to stakeholder needs
* Customer-focused mindset with a passion for continuous improvement and innovation
* Experience in lifecycle deal management and familiarity with Cisco's Subscription Agreements
* Knowledge of Cisco's operational business architecture and its connection to the Customer Experience Lifecycle
* Previous experience in designing and implementing AI-driven business solutions

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.