Lead Ophthalmic Technician - Retina, Westwood

Join a high-volume team in the Department of Ophthalmology's Retina and Retinal Disorders & Ophthalmic Genetics clinic in Westwood! We're looking for a skilled and dependable Ophthalmic Technician Lead to provide patient care and support daily operations. Responsibilities include, but are not limited to:

• Coordinating patient care and clinic flow
• Overseeing daily back-office operations and exam room readiness
• Providing technical support for Ophthalmologists and Optometrists
• Maintaining the perimetry and OCT/topography labs
• Training and supporting ophthalmic staff
• Assisting with process improvements and quality initiatives
• Supporting special projects as assigned by the Practice Manager

Required:

• Current certification as Certified Ophthalmic Technician (COT).
• Minimum 5 years recent experience providing technical support in Ophthalmology practice.
• Skill in acquiring accurate medical history, measuring, and recording visual acuity, and tonometry.
• Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls when urgent evaluation is required.
• Knowledge of the operations and maintenance of patient-related testing equipment.
• Excellent interpersonal skills to promote comfortable, cooperative and effective working relationships with patients, physicians and staff.
• Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.
• Strong organizational and prioritization skills to effectively coordinate and promote the patient care activities.
• Skill in setting goals which accurately reflect the relative importance of job responsibilities and the strategic priorities of the clinic.
• Familiarity with computerized EHR(s) and patient appointment scheduling system(s).
• Ability to organize technician work schedules for continuous coverage.
• Ability to analyze clinical and administrative information to determine appropriate course(s) of action to resolve conflicts and discrepancies.
• Ability to learn state of the art diagnostic equipment.
• Ability to organize and prioritize duties to maximize clinic efficiency.
• Ability to collaborate with Practice Manager and/or Associate Administrator in problem solving and implementing new and continuing patient care systems.
• Ability to work independently using effective problem-solving techniques while adhering to Departmental and University practices and policies.
• Ability to organize technician work schedules for continuous coverage.

Preferred:

• Experience working in a university-based medical facility/academic teaching environment.
• Experience on ordering and maintaining logs on high-cost Intravitreal injections, such Eylea, Eylea HD, Vabysmo & Lucentis.