Coordinator, Talent Assessment & Selection

SALARY

$83,451.74

POSITION SUMMARY

The Coordinator supports talent programs within the Human Resources Talent Assessment & Analytics team and is assigned to a primary service area-Employee Selection & Assessment, Employee Performance Management, or Talent Insights & Action. The position carries out the operational and technical tasks required to run that program, including scheduling activities, preparing materials, maintaining records and data, and contributing to research and validation work. The role provides task direction to specialists, supervises interns, and supports projects and training activities. Coordinators may assist other service areas based on business needs.

PRIMARY RESPONSIBILITIES

* Program Coordination and Delivery - Coordinates and executes the operational steps required to run employee selection, performance management, survey, talent-planning, and related talent programs. Provides task direction to specialists and supervises assigned interns to ensure program activities are completed accurately and on schedule. Leads small service-related projects and assists on larger cross-functional initiatives.

o Coordinates workflows, schedules, timelines, and deliverables.

o Prepares program materials, instructions, documentation, and communications.

o Tracks program steps to ensure adherence to standards and procedures.

o Manages logistics for assessments, interviews, evaluations, surveys, and talent-planning activities.

o Leads small to mid-sized service-area projects and coordinates tasks, schedules, and documentation.

o Supports larger cross-functional projects by tracking progress, preparing materials, and coordinating assigned tasks.

o Coordinates specialists on routine operational tasks.

o Assigns and reviews intern work for accuracy and completeness.

* Talent Process Execution - Carries out the hands-on steps required to administer assessments, interviews, evaluation cycles, surveys, and talent-planning activities. Ensures all tasks are completed accurately, documented properly, and handled according to established procedures.

o Schedules and conducts testing sessions, interviews, and related activities.

o Performs scoring, data entry, platform updates, and routine communications.

o Conducts file reviews, data checks, and quality control across program areas.

o Completes program tasks in collaboration with specialists and managers.

o Ensures materials, documents, and records are prepared, updated, and ready for use.

* Research, Job Analysis, and Validation Contribution - Supports and contributes to job analysis, validation, competency modeling, and other research activities that inform talent programs. Performs coordinator-level tasks to prepare materials, collect information, and produce documentation.

o Participates in job analysis sessions, SME meetings, focus groups, and competency updates.

o Conducts content validation reviews and prepares related documentation.

o Prepares components of selection plans, validation files, and compliance materials.

o Contributes to survey questionnaire reviews and distribution plans.

o Organizes information used in talent briefings and workforce reviews.

* Data Tracking, Reporting, and Information Management - Maintains and organizes the data, records, and tracking tools needed to monitor program progress and support departmental reporting. Prepares routine summaries and ensures information is accurate and stored consistently.

o Maintains datasets, tracking lists, and program records.

o Prepares recurring status reports and program summaries.

o Organizes inputs for dashboards, surveys, analytics projects, and briefings.

o Ensures data accuracy, formatting consistency, and version control.

o Prepares information for department and leadership updates.

* Stakeholder and Internal Client Support - Provides departments and HR partners with clear information, materials, and guidance needed to complete talent program steps. Supports communication, meeting preparation, follow-up tracking, and routine inquiries.

o Prepares materials for department meetings and talent briefings.

o Tracks client goals, follow-ups, and action items.

o Communicates routine program steps, requirements, and timelines.

o Supports meeting logistics, documentation, and follow-up tracking.

o Responds to routine inquiries regarding program processes or documentation.

* Documentation, Tools, and Systems Management - Maintains and updates the tools, templates, platforms, and documentation used in talent programs. Ensures materials are accurate, current, and organized according to standards.

o Updates SOPs, templates, forms, and instructions.

o Maintains shared drives, documentation libraries, and file structures.

o Performs basic troubleshooting within testing, survey, or performance platforms.

o Ensures proper retention and organization of program materials.

* Training and Facilitation Support - Supports the preparation and delivery of training sessions and presentations related to talent programs, such as resume workshops, interviewer training, and process overviews.

o Prepares training materials, slides, and reference documents.

o Coordinates workshops, training sessions, and overview sessions.

o Provides logistical support for training activities and participant communications.

* Performs Related Duties as Assigned

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

* Intern

CHALLENGES

* Managing multiple projects, service requests, and program cycles at the same time.

* Prioritizing competing deadlines across selection, performance, survey, and talent-planning work.

* Communicating technical or data-driven information to non-technical stakeholders in clear, practical terms.

* Adjusting to shifts in workload, program demands, and operational priorities.

* Working effectively with employees, leaders, and subject matter experts across the Authority.

EDUCATION/EXPERIENCE REQUIREMENTS

* Bachelor's degree in Psychology, Human Resources, Behavioral Science, Business Administration, or a related field, or a combination of education and experience related to this position.

* Two (2) years of experience supporting HR programs such as employee selection, performance management, employee surveys, workforce analytics, or related talent processes.

* Master's degree in Industrial-Organizational Psychology, Organizational Development, Human Resources, Statistics/Psychometrics, or a related discipline preferred.

* Experience coordinating projects, managing timelines, and supporting cross-functional initiatives.

* Experience preparing and communicating information, findings, or recommendations to diverse audiences.

* Experience with data tools or statistical software (e.g., Excel, SPSS, R) and best practices for organizing, reviewing, and reporting data.

PHYSICAL REQUIREMENTS

* Requires sitting for extended periods of time.

* Visual acumen for reading and viewing computer screen.

* Manual dexterity and fingering for working with computer keyboards.

* Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

* Working knowledge of human behavior, work performance, learning, motivation, and basic research methods relevant to talent programs.

* Working knowledge of principles and procedures related to employee selection, performance management, and employee surveys.

* Working knowledge of job analysis, competency modeling, validation concepts, and measurement fundamentals appropriate for coordinator-level tasks.

* Working knowledge of basic statistics, data quality practices, and methods for organizing, reviewing, and reporting data.

* Working knowledge of employment laws, guidelines, and standards applicable to assessments and HR processes.

* Working knowledge of basic project management principles, tools, and practices.

* Detailed knowledge of Microsoft Office tools, survey platforms, and departmental information systems used for program coordination.

* Strong organizational and time-management skills.

* Strong written communication skills.

* Strong verbal communication and presentation skills.

* Strong analytical skills.

* Strong problem-solving and critical-thinking skills.

* Strong interpersonal skills, including active listening and social perceptiveness.

* Strong project-coordination skills.

* Strong data-management skills.

* Strong technical troubleshooting skills.

* Strong facilitation skills.

* Strong documentation and recordkeeping skills.

* Strong customer service skills.

* Strong attention to detail.

* Ability to coordinate operational steps across program areas while maintaining accuracy and consistency.

* Ability to interpret and communicate technical or data-related information to non-technical audiences.

* Ability to maintain confidentiality and exercise sound ethical judgment with sensitive information.

* Ability to make practical decisions, prioritize work, and adapt to shifting business needs.

* Ability to build effective working relationships and collaborate with staff at all levels.

* Ability to manage competing assignments and follow through on tasks with minimal oversight.

* Ability to provide task direction, review work for accuracy, and support the development of assigned staff or interns.

* Proficiency in at least one statistical software application (SPSS or R preferred).

* Proficiency in MS Excel, Word, PowerPoint, Outlook, SharePoint, and survey or talent platforms.

WORKING CONDITIONS

* Standard office environment.

* Required to travel to various CTA, vendor, and transit property locations.

* Subject to normal garage/shop hazards such as noise, dust, grease, moving vehicles, etc. when visiting field locations

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

* Standard office equipment.

* Personal Computer, Calculator

* MS Office: Excel, Word, PowerPoint, and Outlook

* PowerBI

* SharePoint, InfoPath

* R, SPSS, Excel Data Analysis

* SurveyMonkey