Customer Quality Engineer

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: #LI-OnSite

This role is contributing to the Electrification Business in Apodaca, Nuevo Leon.

You will be mainly accountable for:

• Supporting specific communication relevant to quality management in your area of responsibility.

• Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.

• Using quality data analytics from the organization to identify risks, failures, and non-conformances.

• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Qualifications for the role (Mandatory)

• 2years of experience in customer service, warranty case management, and quality process handling.

• Bachelor's degree in electrical engineering, Mechanical Administrative Engineering, Mechatronics Engineering, or related fields.

• Strong communicationand customer service skills.

• Professional level of English (spoken and written) for customer interaction and documentation.

• Knowledge of SAP and Salesforce (SFDC) for case and warranty management.

• Understanding ofquality tools and methodologies (DMAIC, CAPA, NCR).

• Problem-solving and root cause analysis capabilities.

• Ability to collaborate across departments and manage multiple priorities.

• Attention to detail and accuracy in documentation.

• Proactive approach to continuous improvement and customer satisfaction.