Debt Support Advisor

Shape Solutions With Every Call - Join Us as a Debt Support Advisor

If you excel at balancing empathy with professionalism and enjoy helping individuals navigate financial challenges, this role offers a strong path for career growth. A trusted financial services leader in Geneseo, NY, is seeking a Debt Support Advisor to assist with delinquent account outreach, repayment coordination, and detailed documentation. This role is ideal for someone who values accuracy, clear communication, and an in-office environment designed for support and collaboration.

Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY.

Hours & Pay

• Pay: $17.20-$17.75 per hour + monthly bonus opportunities
• Training Schedule:
  
  
  
  • Monday-Thursday: 8:00 AM-5:00 PM
  • Friday: 8:00 AM-4:30 PM
  
  
  
  
• Post-Training Flexible Schedule:
  
  
  
  • Monday-Thursday: 8:00 AM-9:00 PM
  • Friday: 8:00 AM-7:00 PM
  • Select an 8-hour shift within these windows
  • One evening shift (until 9 PM) is required weekly
  
  
  
  
• Employment Type: Temp-to-hire, fully in-office

Benefits

As a Staffmark employee, you'll enjoy weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, and free staffing support. Upon permanent hire, the partnering organization will provide a comprehensive benefits package crafted to support your long-term stability and success.

Daily Tasks

• Contact individuals with overdue accounts to review repayment options
• Conduct both outbound and inbound calls with professionalism and clarity
• Perform skip-tracing to locate updated contact or employment details
• Negotiate payment plans or escalate complex issues as appropriate
• Record all interactions in the system, following scripts and compliance standards
• Verify information for special cases such as disability, bankruptcy, or legal resolutions
• Adhere to federal/state regulations and internal guidelines
• Complete additional tasks as needed to support the business

Requirements

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong communication, reading, and typing skills
• Comfortable using modern office systems and software
• Excellent attention to detail and organizational habits
• Ability to follow structured procedures independently
• Must be within commuting distance of Geneseo, NY (on-site requirement)

Ready to Bring Confidence and Clarity to Every Conversation?

If you're motivated to grow your career in financial support and enjoy helping others find solutions, we'd love to speak with you. Click Apply Now to take the next step!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.