Revenue Applications Manager (Business Analyst IV)

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking an experienced business analyst to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.

As a member of our IT Services Branch leadership team, you will lead a dedicated team of analysts and system administrators delivering public-facing point of sale applications for multiple agency lines of business. You will work with agency leadership and key stakeholders to design and integrate new revenue generating lines of business into agency revenue applications. You will work with business leads to gather requirements, perform gap analysis, and align business processes with system capabilities. Additionally, you will ensure equitable access to services by integrating financial assistance programs such as sliding scale fees into revenue applications.

Key responsibilities:

• Manages a team of analysts and system administrators maintaining POS systems
• Designs and integrates new lines of business into agency revenue applications
• Develops and maintains interfaces between internal systems and third-party platforms
• Facilitates business process development and system mapping
• Leads change management initiatives
• Gathers and documents business and technical requirements
• Creates and maintains comprehensive system and other technical documentation
• Participates in agency IT planning, COOP, CIP, and Disaster Recovery planning.
• Ensures compliance with county IT policies and procedures
• Manages vendor relationships and coordinate with key stakeholders

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides direction to align technology with organization's strategy, priorities, and business needs;
• Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;
• Develops the processes and policies to ensure compliance with federal and state systems and regulations;
• Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;
• Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;
• Manages the business process activities for the systems development life cycle for new and/or existing complex systems;
• Manages the development, implementation, interoperability, quality assurance, and security of systems;
• Identifies and maintains key performance measures for business processes associated with technical systems;
• Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;
• Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;
• Determines appropriate system life cycle techniques and methods for implementation;
• Supervises the delivery of training classes to user groups;
• Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;
• Brokers services with DIT and vendors on behalf of customers;
• Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;
• Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution;
• Stays abreast of technology changes.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;
• Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;
• Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;
• Advanced knowledge of principles, methods and techniques of information technology assessment;
• Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Considerable knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques;
• Ability to manage/administer multiple computer systems in a diverse computing environment;
• Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;
• Ability to manage both small and large long and short-term projects under project timeline and resources;
• Ability to write computer program operating instructions;
• Ability to write effectively, including technical writing;
• Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;
• Ability to understand how IT affects an organization and ability to link it to redesigned business processes;
• Ability to work cooperatively with technical staff and end users and establish and maintain relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in computer information systems, business administration, or related field; plus, five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.

PREFERRED QUALIFICATIONS:

• At least 5 years of experience in business analysis and technical solution development
• At least 5 years of experience supervising technical staff
• At least 5 years of experience developing revenue generating business plans
• At least 5 years of experience managing point of sale systems
• At least 5 years of experience writing technical documentation
• At least 5 years of experience working in large government or public sector organizations
• At least 5 years of experience managing technical projects
• Strong oral and written communications skills

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Mostly sedentary with walking and lifting up to 10 lbs. All duties may be performed with or without reasonable accommodations.