New

Desktop Support Specialist

TEKsystems
$20.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Dec 13, 2025
Description Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Proactive tasks: Ensure that all EUC IT tools (hardware, software) and services are available in a timely manner for new users; Manage assigned projects form initiation to completion, including follow-up analysis Create and deliver onboarding orientation sessions and follow up session to new IT users; Develop, update and improve EUC guides and training materials by documenting and publishing support processes Develop and provide technical support and training in the use of personal computer hardware, software, specialized technology, peripherals and the most relevant EUC IT tools. Support tasks: Service Request and Incident Management oAccurately record, update and document Incidents and Service Requests using the IT HelpDesk system (Manage Engine); oOrganize and prioritize all Incidents and Service Request tickets; oTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; oEscalate incidents to other support teams where necessary. Providing support and delivery of Corporate Approved applications and services, including Windows 10, Office including Exchange, MS Teams, OneDrive (O365), Endpoint Encryption and Antivirus services (MS ATP) Assets management oInstall and configure new IT equipment; oResearch and recommend system equipment upgrades and manage equipment inventory; oMaintain client computers patch compliance; oMaintain up to date asset information in Manage Engine; Work with hardware and software vendors to resolve equipment failures/problems; Administer user accounts assigning security levels; Test new EUC IT technologies and software for compliance with standards; Undertake other duties not specifically stated, which from time to time are necessary, without altering the nature or level of responsibility; Work within the relevant legislation, policies and procedures. Design, produce, and analyze moderately complex reports. POSITION REQUIREMENTS: Approximately 3-5 years of experience providing customer service in a technological environment; Degree in the field of computer science, computer information systems, or computer engineering; Strong dedication to customer service and users support; Strong understanding and appreciation of operational process/procedure development and its application in a production environment; Strong understanding of various IT technologies (hardware and software, network protocols, computer applications and operating systems); ITIL Certification a plus, other professional/technical certifications as appropriate; Good communication, analytical, and presentation skills; Demonstrated experience with the following: oO365 Support/Administration oCreating/modifying Scripts (i.e. PowerShell) oMicrosoft Active Directory account management/administration oSharePoint administration oMobile Support (iPhone and Android) oComputer Administration and Imaging PREFERRED REQUIREMENTS: Bilingual English-Spanish strongly preferred MAC OS Troubleshooting - familiar with MS Exchange Administration O365 Global Administration ShoreTel Phone Administration - ManageEngine ServiceDesk Plus and Desktop Central Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Chicago,IL. Application DeadlineThis position is anticipated to close on Dec 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.