Field Technical Support Specialist

Field Technical Support Specialist - Eastern Canada

Location: Montreal (Quebec/Ontario Region)
Company: KARL STORZ Endoscopy Canada Ltd.

At KARL STORZ, we're driven by a passion for innovation, precision, and patient care. As a global leader in endoscopic technology, we're dedicated to delivering reliable, high-quality solutions that empower medical professionals every day.

We're seeking a Field Technical Support Specialist to join our Eastern Canada service team. In this role, you'll ensure exceptional customer satisfaction by supporting KARL STORZ medical devices throughout their lifecycle-from installation and preventive maintenance to technical troubleshooting and repair. You'll be the on-site expert for our OR1 integrated operating rooms and endoscopic equipment, working closely with sales teams to promote service excellence across the region.

Key Responsibilities

• Perform on-site installation, troubleshooting, calibration, and repairs of KARL STORZ medical devices and OR1 integrated systems.
• Conduct preventative maintenance and StayReady visits to ensure optimal equipment performance.
• Support customers via Salesforce service tickets and SAP documentation systems.
• Collaborate with Account Executives and Regional Sales Managers to promote service programs and customer satisfaction.
• Provide technical expertise at customer sites, demos, and events.
• Maintain accurate service documentation, reports, and expense records.
• Participate in ongoing training at KARL STORZ facilities in North America and Europe.

What You Bring

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Medical Physics.
• 3-5 years of technical service experience, ideally in the medical device industry.
• Strong technical aptitude in electronics, mechanics, and networking.
• Proficiency in English and French (required).
• Excellent communication, organization, and customer service skills.
• Valid driver's license and passport with willingness to travel up to 90% of the time across Eastern Canada (and occasionally abroad).
• Ability to lift up to 50 lbs and work flexible hours when needed.

Why Join KARL STORZ?

• Be part of a global leader in medical innovation with a strong reputation for quality and integrity.
• Receive extensive technical training and career development opportunities.
• Work in a collaborative, mission-driven environment that values expertise, precision, and excellence.

If you're a technically skilled professional with a passion for healthcare innovation, we want to hear from you.