Cognitive Implementation Engineer

Job Summary:

Dexian is seeking a Cognitive Implementation Engineer for an opportunity with a client located in Charlotte, NC.

Responsibilities:

• Responsible for building business process networks using a virtual assistant technology that integrates into other systems with a focus on user experience
• Be able to design and develop conversations that solve internal employee queries, these conversational experiences leverage a high degree of automation including API calls, database queries, and other integrations
• Collaborate with other functions within the bank to validate feasibility, obtain technical requirements, and ensure the process is optimized during the development cycle
• Responsible for the implementation of automated conversational processes into the Virtual Assistant
• Build and maintain a script library that can be used across multiple domains
• Perform unit testing during the development phase ensuring adequate error handling is established
• Provide a timely resolution or workaround when bugs or outages occur

Requirements:

• Hands-on expertise designing and implementing AI conversational experiences via chatbots or virtual assistants, at enterprise scale
• Good understanding of at least 1 scripting language such as JavaScript or Groovy
• Understanding of OOP concepts and excellent coding practices e.g., scalability, documentation
• Be able to convert a conversational flow diagram into code that delivers a chatbot experience
• Experienced in DevOps and agile methodology
• Experience with integration frameworks like Apache CAMEL or similar technologies such as Mulesoft
• Understanding of various web services like REST and/or SOAP and ability to perform testing using software such as Insomnia or Postman
• Understanding of NLP concepts, including intent recognition, entity extraction, and regex
• Excellent written and verbal communication skills
• Ability to work independently as well as collaborate with multiple stakeholders
• Ability to communicate to technical and non-technical audience
• Strong analytical and troubleshooting skills
• Previous experience with Bank of America
• Previous experience with at least one chatbot framework
• Experience with speech-to-text and text-to-speech technologies
• Knowledge of Machine Learning and AI concepts including LLMs

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.