IT Systems Support Analyst

Airbus U.S. Space & Defense, Inc offers advanced solutions to meet the most complex U.S. defense, security, space, and intelligence requirements. Celebrating over 50 years in the US, we remain a trusted government partner, leveraging world-class satellite, laser communication, rotor and fixed wing solutions to help our national security, defense and space focused customers meet their missions.

Airbus U.S. looks to employ a commitment driven team, dedicated to enabling our customer's mission success. We are committed to maintaining a diverse and inclusive work environment and a welcoming and engaging staff. With competitive compensation and superior employee benefits, as well as a commitment to fostering individual career growth, Airbus U.S. is the place where top talent wants to work.

Position Summary

Responsible for providing world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling.

Responsibilities

• Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.
• Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).
• Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.
• Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists.
• Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.
• Assist users with password resets and account lockouts, maintaining a secure password reset process.
• Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.
• Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise.
• Windows Device Management:
• Configure new employee devices with necessary software, accounts, and security settings.
• Maintain and deploy standardized system images for consistent configuration across devices.
• Keep device drivers updated to ensure optimal performance and security.
• Apply critical Windows updates and security patches in a timely manner.
• Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.
• Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.
• Maintain an inventory of network printers and toner cartridges.
• Maintain accurate records of all IT hardware and peripherals.
• Track device lifecycles and schedule replacements.
• Coordinate secure data wiping and proper disposal of retired hardware.
• Implement eco-friendly recycling practices for obsolete equipment.

Qualifications

Education:

Bachelor's degree in Computer Science from an accredited college/university or equivalent experience.

Experience:

• 3 - 5 years of desktop support experience in a business or corporate environment.
• Knowledge of Office 365 Administration, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.
• Experience with network printers.

Skills and Abilities:

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills.
• Competent in the latest Windows and Microsoft Office suite of products.
• Demonstrated ability to prepare and maintain documentation.
• Demonstrated ability to provide advanced desktop hardware and software support.
• Understanding of HTTP, TCP/IP, and related protocols.

Travel:

• 10% Domestic and International
• Active U. S. Passport strongly preferred.

Citizenship:

• Must be U.S. Person under ITAR regulations.

Clearance:

• Eligibility to receive a DoD SECRET clearance preferred.

Working conditions/physical effort

• Willingness to work flexible hours.

Physical Requirements:

• Onsite: 90%
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings throughout the business day and after hours as required.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms throughout the business day and after hours as required for meetings, telecons, telephone.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment throughout the business day and after hours as required.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs as required.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs as required.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools, occasional.
• Sitting: able to sit for long periods of time in meetings, working on computer. 80% of time in meetings and computer work station.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving, rarely
• Standing: able to stand for discussions in offices, conducting presentations or on production floor.
• Travel: able to travel independently and at short notice, 10% domestic/international for proposal coordination.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces across campus.

Equal Opportunity: Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your resume or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to HR@airbusus.com.

www.airbusus.com