Security Control Center Operator

Summary

Create an environment that inspires others to achieve theirs by blending a thorough knowledge of security processes and technology with company values to take appropriate actions that promote and maintain safety and security for people and facilities. Staff posts in our enterprise security operations centers, patrol our campuses in Milwaukee and Franklin, and provide security at Company special events.

Primary Duties and Responsibilities

• In security operations centers, monitor and dispatch alarms received from integrated security technology (access control, CCTV, intercoms and fire alarms) and building automation systems.

• Coordinate response to emergency incidents using security technology and two-way radios, handle incoming/outgoing telephonic and electronic communication, process ID cards, and document activities using a variety of methods.

• Use an engagement model of behavior and make proactive observations of potential risks to ensure a safe and secure campus experience for our workforce and visitors. Serve as a first responder to emergency incidents.

• Using standard practices and good judgment, identify and respond to urgent situations to maintain safety for people and property.

• Monitor the operations center; conduct safety and security checks/audits as required.

• Provide security related services to Northwestern Mutual employees and visitors in a way that demonstrates customer service, tact, confidentiality, and integrity.

• Participate in the continuous improvement of processes and services to develop your career and advance the capabilities of the team.

• Use solid critical thinking, interpersonal, and communication skills to resolve issues effectively.

Qualifications

• High School Graduate or GED required.

• A minimum of two years of experience in a corporate or professional environment that includes performance under demanding conditions.

• Excellent customer service in a professional environment.

• Experience using video management and access control systems.

• Proficiency in Microsoft suite of products.

• Valid driver's license with an acceptable driving record.

• Able to work weekends and some holidays as part of the work schedule.

• Associates degree or 60 credits of post-secondary education from an accredited institution preferred.

• Current certification in First Aid/CPR/AED and bloodborne pathogen training preferred Must be certified within first 6 months of employment.

Compensation Range:

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Geographic Specific Pay Structure:

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We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Customer Service Mindset (NM) - Intermediate, Physical Security (NM) - Intermediate, Event Security Operations (NM) - Beginner, Teamwork (NM) - Intermediate, Incident Response (NM) - Intermediate, Operational Functions (NM) - Beginner, Attention to Detail (NM) - Intermediate

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups