Business Systems Analyst - Salesforce

Your Job

It is an incredibly exciting time to join the Guardian team as a Business Systems Analyst. You will assist in accelerating Guardian's value realization from our Commercial transformation efforts as we look to expand our use of Salesforce and other digital tools to better serve our business customers.

The Business Systems Analyst will serve as a liaison between the business, IT technical teams and technology providers. This key role will partner with the business to deliver both tactical and strategic solutions, ensuring initiatives provide expected business value through project execution, collaboration, and stakeholder communication. Success will be achieved by leveraging your experience, leadership skills, a positive attitude as well as leveraging cross-functional relationships in helping to deliver process and technology solutions within a highly complex global environment.

What You Will Do

• Provide business analysis expertise in support of our Salesforce Implementation, enhancements and support.
• Be a key member of an agile project team collaborating across business and IT technical teams using strong analytical, problem-solving, decision-making, and communication skills ensuring that deliverables are aligned to prioritized requirements and business needs
• Challenge the business assumptions so that requirements and delivered solutions meet current/future needs
• Make recommendations and proposals for implementation of business process and customer experience. Present, discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences
• Work closely with the Commercial Transformation team to highlight issues, risks, and support delivering to the project deadlines, achieving an appropriate balance between time, quality, and cost
• Build strong relationships with key stakeholders across Technology, Business customers, and Software partners to ensure that we are supporting the projects and business goals
• Support the Global Product Owner / SMEs in writing acceptance criteria, hosting discovery sessions, grooming sessions, etc. for the sprint work within Salesforce.
• Coordinate with the technical leads to understand the estimate of cost for various options available and translating that effort/cost in business-friendly terms to the Product Owner.
• Write the solution design for all Configurations items and work closely with the dev team for all technical Solutions Design
• Collect and analyze business functional requirements to produce design documents, functional specifications, and business process maps to facilitate project scoping and initiation
• Liaise with Data and Analytics teams to ensure adherence to MDM and analytics strategies
• Collaborate with QA and other team members to support solution testing
• Facilitate and document reported defects and maintain solution status
• Review existing business processes to determine where automation / improvements will drive efficiency. Facilitate change, drive operational excellence, and strive for continuous improvement
• Recommend uses of software functionality, design solutions.
• Collaborate with the rest of the IT members to identify appropriate internal or external solutions

Who You Are (Basic Qualifications)

What Will Put You Ahead

• Bachelor's degree in Business, Computer Science or related field
• Salesforce Admin certification
• Experience with declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
• Experience with Azure DevOps (ADO) or equivalent Life Cycle Management tool
• Experience working in Agile based methodologies (SCRUM, Kanban)
• Broad general IT skills and knowledge (productivity tools, SDLC tools, general industry knowledge)

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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