New

Patient Service Associate - Neurosurgery

Duke Clinical Research Institute
United States, North Carolina, Raleigh
Dec 24, 2025
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. *$2,500 Commitment Bonus for qualifying candidates!* JOB LOCATION: Duke Neurosurgery of Raleigh - 3480 Wake Forest Rd JOB SUMMARY: We are seeking a Patient Service Associate in our Duke Neurosurgery of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients. JOB DUTIES AND RESPONSIBILITIES: Batch out and reconcile cash bag daily Check-in patients upon arrival in the practice. Identify correct patient information in Maestro Care and verify demographic data for three clinics with an average 140 arrived visits per day. Present and educate patients on required forms and obtain signature as required by policy and procedure. Collect and post co-payments and balances on accounts. Check out patients and schedule follow up appointments. Schedule appointments if referred by another physician in the center Explain billing to patients according to PRMO credit and collection policies Answer telephone and deliver messages according to practice communication standards. JOB ELIGIBILITY REQUIREMENTS: Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities. JOB HOURS: The schedule for this position is day shifts. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.