Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a professional Concierge to support our client's world headquarters in Reston, Virginia. As the welcoming face of the company, you'll provide exceptional customer service while managing visitor registration, security protocols, and administrative support. The ideal candidate will have in-depth knowledge of local businesses, entertainment venues, and travel options, combined with a deep understanding of excellent customer service principles. You'll be responsible for creating positive first impressions while ensuring building security and supporting various operational needs in a fast-paced corporate environment.

* Greet and check in guests using the Visitor Registration System, creating and issuing photo ID and access control badges

* Answer phone calls and transfer to appropriate departments with professional courtesy

* Provide general administrative support across multiple departments as needed

* Make conference room reservations and coordinate meeting logistics

* Submit tickets for building maintenance issues and track resolution progress

* Partner with Conference Services team to assist with receptions and corporate events

* Escort guests throughout the facility as required for security protocols

* Correspond with guests requiring follow-up services or issue resolution

* Maintain the ambiance, style, and cleanliness of the Concierge Desk, ensuring all brochures and literature are properly stocked

* Participate in and successfully complete all required training programs

* Demonstrate flexibility with work hours based on operational needs

* High school diploma or equivalent education

* 3+ years of receptionist and/or hospitality experience in professional settings

* Professional experience in administrative roles within busy front desk environments preferred

* Pleasant phone manner and excellent verbal communication skills

* Basic knowledge of local attractions and destinations in the Reston/Virginia area

* Ability to thrive in a busy, fast-paced, and quickly changing environment

* Exceptional customer service skills and problem-solving attitude

* Strong organizational skills with ability to manage multiple tasks with minimal supervision

* Professional communication abilities, both written and verbal

* Flexibility regarding work start and end times as operational needs require

* Proficiency with desktop computing platforms (PC) and Microsoft Office Suite applications, including Teams

* Associate degree or relevant college coursework

* Experience supporting corporate events and executive-level interactions

* Familiarity with visitor management systems and security protocols

* Knowledge of conference room booking systems and meeting coordination

* Previous experience in corporate headquarters or high-security environments

Additional Requirements: * Must adhere to professional dress code and appearance policy * All other duties and tasks as assigned

Location: Reston, Virginia (Client World Headquarters)

Working Hours: Monday-Friday, 7:00 AM - 6:00 PM (core building hours with flexibility required)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.