Advancement Services Representative, Office of Donor and Member Services

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Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

Penn State is currently seeking a Advancement Services Representative in supporting the Office of Donor and Member Services within University Development. As a member of the Division of Development and Alumni Relations, you can play an integral role in Penn State's future and contribute to one of the most successful fundraising and alumni relations operations in the country.

The position is responsible for depositing cash payments into university accounts, applying monies to the appropriate allocations, reconciling accounts for accurate balances, and modifying donor and member records; ensure the accuracy of pledge, gift, and membership records.

Reporting to the Advancement Services Manager, Donor and Member Services and working closely with the Office of Donor and Member Services, as well as other partners, this Advancement Services Representative will:

• Monitor and reconcile the University Gifts Account to ensure receipts are recorded accurately; ensure backup information is created and stored for every transaction

• Articulate Penn State's needs, ambitions, and values through excellent informal and formal communications

• Administer chargeback, refund, and void processes

• Review and analyze modification requests and initiate necessary changes to charitable contributions, pledge commitments, and Alumni Association memberships

• Collect, scan, retain, and index all necessary documentation associated with gift or membership for auditing purposes

• Communicate and resolve issues related to tax law

• Build and manage relationships with multiple departments both external and internal

• Receive, review, verify, and facilitate receipt and processing of charitable contributions, agreements with University Contracts office, and corporate acknowledgement forms

• Administer the monthly reminder process for major pledge commitments; review executed pledge agreements for accuracy and funding source; enter major pledge commitments and terms/schedules in the University's gift system

• Analyze and review donor pledge commitments concerning balances, payments, and adjustments

• Act as a primary point of contact via email, phone, letter correspondence to donors, Alumni Association members, and internal teams

• Process charitable contributions, Alumni Association memberships, specialized subjects related to donor contributions and records, and matching gifts

• Support the planning, testing, and implementation of new processes related to systems, processes, and data quality; assist with audit requests

• Ensure the integrity of the donor and alumni database through accurate analysis, updates, and maintenance; review and verify the successful completion of daily automated processes that create or update data in the donor and alumni database

• May serve as supervisor for part-time and/or temporary workers or volunteers

The successful candidate will have:

• A dedication to and understanding of the skills required to build relationships with various communities;

• Exemplary interpersonal and communication skills;

• A proven ability to be self-motivated and work both independently and as part of a team;

• A commitment to professional development, learning, and being mentored;

• Minimum of 2 years experience in a professional environment;

• Proven experience in providing high-quality customer service in a fast-paced setting;

• Demonstrated accounting skills, including reconciliation and data input;

• Experience with navigating large, Enterprise System Software.

For full consideration, applicants are asked to provide a cover letter and a resume.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Penn State's Division of Development and Alumni Relations

If you believe in the power of higher education-and philanthropy-to shape the public good, you'll excel right here in Penn State's Division of Development and Alumni Relations (DDAR). Our organization includes more than 500 professionals engaging a community of more than 800,000 alumni who believe in the power of giving back. Across our interdisciplinary teams of fundraisers, alumni relations professionals, communicators, event planners, financial experts, and more, there is a place for you to make a difference in the lives of students and faculty while taking your own career to new heights. Learn more about us at raise.psu.edu and explore the success of our most recent campaign at greaterpennstate.psu.edu.

Building a Career and a Life at Penn State

Across all campuses and an online World Campus, our 100,000 students and 17,000 faculty and staff know the real measure of success goes beyond the classroom-it's the positive impact made on communities across the globe. Penn State consistently ranks among the top academic and research universities in the world: psu.edu/this-is-penn-state/facts-and-rankings

This position is based at the University Park campus, located in State College, Pennsylvania. State College is ranked among the lowest-stress and safest small cities in the country, with excellent public schools, beautiful parks and other natural assets, and a broad range of cultural and athletic events and venues: statecollegepa.us and statecollege.com

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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