User Research Intern

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

Intern Program Begins: May 11, 2026

Intern Program Ends: August 5, 2026

Pay Rate: $18/hr

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

A user research intern gathers and analyzes member feedback to improve digital and in-branch experiences. They support research planning, conduct interviews or surveys, and help synthesize insights to inform design and product decisions. This role offers hands-on exposure to human-centered design and financial services.

• Research Skills Development- Learn to design and conduct user interviews, surveys, and usability tests to gather actionable insights.
• Data Analysis Experience - Gain experience synthesizing qualitative and quantitative data to identify user needs, pain points, and behavior patterns.
• Strategic Thinking - Contribute to improving member experiences by translating research findings into design recommendations or product improvements.
• Collaboration & Communication - Work closely with design, product, and marketing teams, enhancing their ability to present findings and advocate for usercentered solutions.
• Professional Portfolio - Leave with documented case studies and research reports that demonstrate their impact and process.
• Help design wireframes, user flows, and prototypes to improve digital banking experiences.
• Collaborate with cross-functional teams to ensure user-centered design principles are applied across web and mobile platforms.
• Analyze feedback and usage data to identify opportunities for enhancing member satisfaction and accessibility.

What You Bring

• Education: Currently pursuing a degree in psychology user experience, user research, human systems integration, human factors or a related field.
• Foundational knowledge of UX principles, wireframing tools (like Figma or Adobe XD), and basic research methods
• Strong communication skills and a collaborative mindset are essential for working with cross-functional teams and contributing to user testing and design iterations.
• A passion for people, innovation, and growth.

Why Join OneAZ?

At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.