Sr. Process Owner

Inspire Medical Systems, Inc.
$105,000-$115,000
tuition reimbursement, flex time, 401(k)
United States, Minnesota, Minneapolis
5500 Wayzata Boulevard (Show on map)
Jan 05, 2026
ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team! ESSENTIAL JOB FUNCTIONS The Business Process Owner supporting Patient Services is responsible for analyzing, designing, implementing, and monitoring call center processes to improve efficiency, reduce phone/emails and improve customer satisfaction. The specialist will eliminate waste, identify process inefficiencies, and implement best practices and strategies to improve performance metrics. This position will work collaboratively with various departments to ensure effective process implementation and tracking. The Process Owner will typically work in a call center environment and may be required to work occasional weekends or evenings to support process improvement initiatives. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE Analyze call/email center issue types, prioritize issues, and identify ways to reduce call/email volume Develop, implement, and monitor process improvement plans and strategies. Partner with developers and engineers to ensure solutions improve end user experience. Deploy and deliver training programs to call center staff on process improvements Consistent methodologies for gaining feedback on areas of improvement from internal and external customers Provide phone coverage to the Patient Services queue during business hours and as part of "on-call" coverage when needed to field questions from Inspire employees, patients, and HCPs. Conduct root cause analysis and develop solutions to resolve process issues. Collaborate with various departments to ensure effective process implementation and tracking Provide regular reports on process improvement initiatives and outcomes to stakeholders and leadership team. Stay up to date with industry trends and technologies related to call center process improvements. WHAT YOU CAN BRING TO OUR GREAT TEAM Required: Bachelor's degree Minimum of 5 years of experience in process improvement within a call center environment or medical device related field Preferred: Process improvement certifications such as DMAIC, Six Sigma, or Lean Six Sigma certification Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work collaboratively with multiple stakeholders Experience with process mapping and process improvement tools and methodologies Expert proficient in Microsoft Office suite, particularly Excel and PowerPoint #LI-Onsite The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level. Salary $105,000 — $115,000 USD BENEFITS AND OTHER COMPENSATION Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered): Multiple health insurance plan options. Employer contributions to Health Savings Account. Dental, Vision, Life and Disability benefits. 401k plan + employer match. Identity Protection. Flexible time off. Tuition Reimbursement. Employee Assistance program. All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program. Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify.