Remote Engagement Player Coach - EST/CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Remote Engagement (Inside Sales) Player Coach

Position Summary:

The Remote Engagement Player Coach is responsible for performing the duties of a Remote Engagement Sales Representative while also helping guide and coach the team to achieve performance metrics and deliver results. This dual-role position splits responsibilities between being an individual contributor and supporting the team as a coach. The Player Coach may assist with interviewing, call monitoring, and other team-related activities. Additionally, this role works collaboratively with program leadership, including Sales Managers, Supervisors and the Program Director, to execute program-specific activities and responsibilities.

Essential Duties/Responsibilities:

• Ensure effective communication with Amplity leadership team and client
• Perform the duties of a Remote Engagement Sales Representative, including:
• Engaging with customers via remote channels (e.g., phone, email, virtual platforms) to promote products and services
• Building relationships with customers and identifying opportunities to meet their needs
• Achieving individual performance metrics and sales targets set by the program
• Guide and coach fellow team members to achieve performance metrics by:
• Communicating team objectives in ways that promote teamwork and create a strong sense of shared goals among team members
• Providing constructive feedback on the quality and content of calls, leveraging approved Coaching Guide forms
• Supporting the team with effective performance strategies and best practices for product discussions and selling skills
• Assist with call monitoring and other coaching activities in collaboration with the Program Director
• Monitor team productivity and individual contributions to ensure compliance with policies and processes, addressing issues through corrective action as needed
• Provide support in creating and delivering individual development plans and performance appraisals for team members according to Amplity's performance management policies and standards
• Create and maintain a team-oriented, productive, and positive work environment through individual and team meetings
• May assist with interviewing and selection processes for new hires or backfills
• Help with onboarding new inside remote engagement representatives to ensure new hires feel part of the team and understand roles and responsibilities
• Provide administrative oversight as needed - maintain documentation of team members' attendance, schedules, and other operational requirements
• Provide new product, sales, compliance, and Amplity training for new employees
• Assist team members with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
• Other duties as assigned

Education and Experience:

Required:

• BA/BS degree or equivalent experience
• of experience in a sales or position supporting role, preferably remote or inside sales
• Previous experience in a coaching or mentoring capacity preferred
• Experience in aesthetics, pharmaceutical, or healthcare industry desired
• Successfully complete all Amplity and company required training
• Willingness to cover all time zones as needed
• Travel 20%+ as needed for company training and meetings.
• Proficiency in Microsoft Office Suite, including TEAMS.

Knowledge, Skills, and Abilities:

• Problem-solving skills
• Excellent written, verbal, interpersonal, and listening skills
• Strong attention to detail and organizational skills

Key Performance Competencies:

• Communication Skills
• Decision Quality
• Business Acumen
• Planning
• Driving for Results
• Interpersonal Savvy
• Customer Focus
• Motivating Others

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.