Technical Support Analyst

Are you passionate about solving complex technical challenges for customers and partners utilizing Trimble Transportation's diverse solutions? As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with development, project management, and testing teams to deliver exceptional transportation tools to our commercial clients. This fast-paced role offers the chance to work with a wide range of technologies and diverse stakeholders to ensure our global network moves freight safely and efficiently.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight-bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great:

In this role, you will be the bridge between complex technical issues and real-world solutions, directly impacting the efficiency of global supply chains. You'll have the unique opportunity to interface with developers and project managers across multiple global locations, gaining exposure to a wide range of cutting-edge technologies while ensuring our transportation tools remain world-class.

Key Exciting Responsibilities

• Master Complex Problem-Solving: Conduct in-depth troubleshooting and research into Trimble's Transportation Management System (TMS) to resolve high-impact hardware and software issues.

• Drive Product Innovation: Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.

• Deliver Exceptional Experiences: Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.

• Collaborate Globally: Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.

Essential Skills & Experience

• Proven Technical Aptitude: Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems like Windows, Linux, and Android.

• Database & Scripting Knowledge: Hands-on experience using and troubleshooting SQL, XML, HTML, and scripting languages.

• Adaptive Communication: Exceptional ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

• Education: Bachelor's degree in Computer Science, a technology-related field, or equivalent practical experience.

Bonus Points For:

• Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).

• Familiarity with modern programming frameworks like Android, Angular, or React.

• Prior operations experience within the transportation or logistics industry.

Logistics:

• Location: US Remote (OH, CO, NJ, OR preferred)

• Travel Requirement: 0%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

• Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us. We see flexibility in how we work as a key competitive advantage.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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