Intake Specialist

JOB PURPOSE:

Conduct initial eligibility screening for the Homelessness Prevention Program designed to support

households at imminent risk of homelessness. The program provides case management

and flexible emergency assistance aimed at stabilizing housing, preventing entry into

unsheltered homelessness, and addressing the factors contributing to housing instability.

he program will have direct referral pathways from key partners within school districts as

well as several Justice of the Peace courts throughout Houston, Harris County,

Montgomery County, and Fort Bend County. These partnerships are intended to ensure

timely identification and support for households experiencing imminent housing crises.

This is a grant-funded program.

ESSENTIAL JOB RESPONSIBILITIES:

Develops effective, trusting relationships with program participants by utilizing trauma-

informed care and a strength-based approach. Models positive interactions, verbal

guidance, and effective communication.

Conducts initial eligibility screening for individuals seeking program assistance. Advocates for

eligible participants and provides general information and community referrals for those not

meeting program eligibility requirements. Completes Intake for eligible participants by

evaluating individual and/or family needs. Sets up initial client files for clients being assigned

to a Service Coordinator.

Answers incoming calls, and emails, and assists with office management duties.

Documents case notes daily, submits comprehensive participant files, completes reports as

needed, and enters documentation into the Salesforce system. Prepares necessary incident

reports.

Maintains ongoing communication with multi-disciplinary teams across the program to assist

participants in obtaining and maintaining services to meet needs and promote stability.

Other duties as assigned.

Demonstrate Exceptional customer service, in Everything you do, by placing the child,

family, Veteran or client first to support our mission to "Empower people to build better

lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelors degree preferred

EXPERIENCE: 2+ years of experience in a social service agency, 2+ years in a customer

service-focused environment. Experience with mental health and/or a homeless population is a

plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in

the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the

business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.