New

Security Officer | MGH

McLean Hospital
United States, Massachusetts, Boston
Jan 06, 2026
Overview Under general direction from the Security Supervisor, the Security Officer ensures a safe and secure environment by providing protective services to people and property. The incumbent responds to both routine and emergency calls for service and supports the day-to-day operations of the department. Principal Duties & Responsibilities * Perform daily operational functions as directed by the Security Supervisor or Dispatcher to ensure McLean's security needs are met efficiently. * Follow instructions from the Supervisor or Dispatcher to support operational priorities and staffing requirements. * Document incidents and actions taken in a timely, objective, and professional manner. * Complete all assigned tasks in accordance with McLean policies and departmental procedures. Emergency Response * Respond immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher. * Act promptly during contingency, disaster, or other critical situations to maintain safety and restore order. * Notify the Dispatcher of actions taken and any need for additional support. Non-Emergency Response * Respond as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher. * Provide professional assistance to the hospital community while prioritizing safety and customer service. Reporting & Documentation * Prepare electronic incident reports in an objective and accurate manner. * Write reports clearly and professionally, including all accompanying documentation. * Submit all required reports prior to departing campus at the end of each shift. Customer Service & Community Engagement * Utilize strong customer service skills and community policing philosophies to build positive relationships within the hospital community. * Manage complex, dynamic, and emotionally charged situations using effective communication and problem-solving techniques. * Apply appropriate de-escalation strategies when interacting with disorderly or disruptive individuals. Investigations & Risk Mitigation * Conduct initial investigations into reports of suspicious activity, persons, hazards, or risks. * Take necessary steps to mitigate threats and reduce risk to patients, visitors, and staff. * Act in accordance with training, legal requirements, and established procedures. Use of Force * Demonstrate reasonable and appropriate application of physical force when necessary to contain or stop a physical threat or assault. * Use effective restraint and safety techniques based on training and situational need. Protective Services * Provide safety escorts to patients, visitors, employees, and others upon request. * Control access to parking and restricted areas, ensuring only authorized vehicles and individuals are permitted. * Patrol McLean property and grounds, identifying and reporting policy violations or safety deficiencies. Access Control Functions * Ensure employees, vendors, and contractors display authorized identification that is clearly visible. * Enforce McLean visitor policies and restrictions. * Restrict access to individuals with no authorized business on McLean property. Dispatch & Console Duties (as assigned) * Coordinate Security activities and serve as liaison to McLean departments and external agencies. * Answer incoming internal and external calls, provide information, and route calls appropriately. * Prioritize and assign responses to incidents and requests for assistance. * Maintain chain of custody for property, evidence, and equipment. * Monitor electronic security and fire systems and report any system failures to the Supervisor. Additional Responsibilities * Perform all duties in accordance with the McLean Policy and Procedure Manual. * Support departmental operations as needed. * Complete other duties as assigned by the Supervisor or Manager. Qualifications * Maintain required training and certifications as defined by McLean Hospital. * Strong communication, observation, and decision-making skills. * Commitment to professionalism, confidentiality, and patient safety. Qualifications Education Minimum of a high school diploma or equivalent is required. An associate's or bachelor's degree in Criminal Justice or a related field is preferred. A combination of relevant education and experience will be considered. Experience 1-3 years of security or related experience is preferred. Licensure & Certifications Must possess and maintain a valid Massachusetts Driver's License. Must obtain and maintain certification in the following programs (training provided by the department): CPR/AED/First Aid CPI De-Escalation Training International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within the first 90 days of employment) Skills, Abilities, & Competencies Required Interpersonal and Communication Skills Strong interpersonal and verbal communication skills, demonstrating tact, diplomacy, and professionalism. Active listening ability and clear articulation. Effectively interact with individuals at all organizational levels and from diverse cultural backgrounds. Establish positive relationships and earn the trust and respect of others. Customer Service Energetic, approachable, empathetic, and collaborative with a positive attitude. Flexible and adaptable in a dynamic healthcare environment. Problem Solving & Judgment Strong critical thinking, analytical, and problem-solving skills. Ability to prioritize tasks and develop creative, effective resolutions. Exercise sound judgment in routine, complex, and crisis situations. Recognize potential impacts of decisions and take appropriate actions to prevent or reduce injury, liability, and negative publicity. Crisis Management & De-Escalation Ability to manage high volumes of activity and emotionally charged situations. Effectively address and de-escalate anxious or aggressive individuals. Handle diverse and stressful scenarios both independently and as part of a team. Writing and Technology Strong writing skills to produce accurate and objective documentation. Basic computer proficiency, including typing and use of database and access control software. Ability to operate communication equipment and first aid tools. Language Requirements Must be able to read, write, and speak English fluently. Fluency in more than one language is preferred. EEO It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender identity or expression, pregnancy or a condition related to pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child, or any other basis that would be in violation of any applicable law or regulation. The McLean Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.